iTWorks

My iPhone stopped working so I brought it in and paid them 130$ for a priority diagnosis. They told me that there was a logic board error and there was nothing they could do. I then brought my phone to batteries plus bulbs. They changed out the earpiece speaker and got my phone working again for 40$. A simple google search of my phone’s symptoms told me that it was the earpiece speaker. I would highly recommend taking your devices to batteries plus bulbs instead of these guys.

So...I don't normally do reviews...but the unprofessional crooked business practice that this business perpetrates compelled me to do it. To start with...they were completely polite while trying to rip me off. I am sure that would have changed had I called them out like I wanted to at the time. But since I was not for sure, I decided to wait until their misdeeds were proven. I initially went in with a bit of fair warning from the other negative reviews from here, so I was armed with reasonable intel.nI went in because my very important iPad Mini 4 that I use for flying ended up with a fried power port module. I had already verified the issue and had contacted iPad to see if it was a repairable issue. It is a repairable issue according to Apple Service Department. So I took it to IT Works (Apple Authorized Repair) to get it repaired. They told me that it was not repairable and that they could sell me a refurbished unit for $350-$450. Here is where the crooked business practice comes in. I already knew that I could send it in to Apple and get it repaired for $109 (it took exactly one week to get my replacement unit back from Apple). So basically their game is to rip you off of $200-$300 and send it in to Apple for a new one to rip off the next customer. I could understand charging maybe $50 to handle the complicated task of boxing up the old one and calling you when the new one came in and helping you get it set back up to your liking...but the BS they pulled is unacceptable. I hope they go out of business. I am in the process of writing a detailed report of this adventure to send in to Apple Customer Service and the Repair Services Liaison to hopefully get them removed from the Apple Authorized Repair facility list. This is the kind of behavior that is ruining this once great town to live in. You are just as bad as the other criminals and Meth/Heroin addicts that are robbing the good citizens of the FNSB. I would give them ZERO Stars...but that is not an available option

Cool and knowledgeable staff. It took 10 days for a HDD transfer, but I later realized it was because the recipient HDD had a slow read/write speed. ~$140 is steep, but it costs money for quality service.

These people are THIEVES and I’ll keep posting horrible reviews until they offer a little customer service. I’ll be more than happy to take this review down once my problem is resolvednnRecently purchased a back up hard drive. It was 2tb and costed $150. I went to return the extremely overpriced hard drive and they said there would be at 10% restocking fee and then went on to tell me they wouldn’t take it back because I was one day over the seven day return policy.

These guys are great, they answered all my questions and didn’t pressure me to make a decision on the spot!