Quail Ridge Animal Hospital

Everyone was absolutely wonderful, caring & kind.nVery knowledgeable people. Great customer service. I just love them. I would definitely recommend Quail Ridge! And one more thing is they also groom cats there.n5/5

3/11/2021nnTo: The Quail Ridge Animal Hospital TeamnNot too long ago I scheduled an urgent appointment with Quail Ridge Animal Hospital to have our family hamster Gus examined by one of your doctors. He was treated that day for an abscess but would shortly be euthanized days later. Up until this point I had only taken dogs and cats to the vet, so having a hamster treated by a vet was unusual for me. When I arrived to drop our family pet off to you guys the whole place was under renovation, the receptionists’ were down to one computer and clients were arriving for appointments. Later that afternoon I picked up my sweet Gus(hamster) who was sent home with meds and a treatment plan. Sadly, seven days later, he would need help passing. The day he passed; I was offered some time to say my goodbyes in a private room. Much to my surprise as I was led to a small room hidden away behind medical equipment, an x-ray machine, and medical grade crates I soon realized how small a hospital Quail Ridge actually is. I was even more touched when I realized that the room I had been taken too was not necessarily in use at the time. Dr. Hewitt was so incredibly empathetic to my situation and was about to give me time with my pet when I realized that my pet needed relief immediately. I was then taken back to the front desk to sign all the necessary documents needed to perform the euthanasia procedure on Gus. Feeling frantic I gave my verbal consent to Dr. Hewitt to perform the procedure sooner than the process of filling out forms would allow. Shortly after I was brought back to see my pet and as sad as it was the doctor and vet tech assured me that they did their best to comfort him on his way out. The experience of witnessing and having to put down a suffering animal was a first for me and it was a sad day. However, I was in awe to experience a team of people doing all they could for such a small animal. I was impressed by the receptionists’ that helped me. They treated me with cheerful attitudes and patience when they were clearly under a little pressure. So often I have experienced bad attitudes and lack of professionalism by people who deal with the public. All in all, I just wanted to thank Dr. Hewitt and the Quail Ridge crew for making time for me and my family, when you did not have time. For making space, when there was none. For exhibiting patience and kindness under pressure and for the immense care and time you give each and every one of your patients. Our community is so fortunate to have people that care so much for all life. More communities need what Quail Ridge has to offer animals.nnSincerely, Joedee Gonzales and family-D.J., Keala, Sammy(the humans) Capone, Pudge, Lilo, Rudy, Gus R.I.P. (the fur babies)

Got to see vet in office and some solid advice but still awaiting test results promised 2 days ago

They are very good with pets. My dog is still scared, but what dog isn't scared of the vet? They take excellent care of the animals and the staff are always pleasant

I love them. My cats had their check up. My cats were nervous, the nurse and doctor helped them feel safe.