Merrimack Firearms

I would not even give this place a 1 star but 0 stars is not a option. Steve was less than helpful and profiled us as soon as we walked in the door. We were not greeted with a hello, like everyone else that walked in the door. We were ignored even after we showed interest in a gun. After we unfortunately got stuck with Steve as our customer service representative, he seemed very annoyed by any questions we even asked. Considering it was my first time purchasing a gun, you would think that somebody would want to be helpful and explain things to me. That was not the case. Steve shuffled us out of the way and pawned us off on somebody else so he could help new people that just walked in. Unfortunately I did not get the gentleman’s name that assisted us with the checkout process but he was very kind and helpful. My mom, who owns plenty of weapons, was there to help and was also purchasing this as a gift for me however he asked her to leave and my husband so new people could come in even though we were still talking about a gun that we were purchasing. Customer service is everything. I will definitely never ever give them any more of my business. UPDATE: since this review, the owner, STEVE, called me and said he is no longer selling the gun to us (even though we already bought it and they ran my background check and I was approved). He told us to come back in and swipe card for refund or he will mail a check. My point exactly....

Very poor customer service, especially from an owner. We were uncomfortable from the moment we walked in. We were unfortunate enough to get Steve who immediately said it was me looking for a gun and I said to him, “no, I have what I need, I am buying one for my daughter”. When my daughter complained of his rude behavior, Steve, the owner, said it was because he thought my daughter was buying a gun for me. That’s just an excuse for his extremely rude and dismissive behavior; because I have a MA LTC license, so I could just get a gun myself, and do not need anyone to get it for me. Steve knew this because I showed my license. Another person, I believe his nephew, that he dismissed us to, was very polite and had good customer service skills. If it had not been for the nephew taking over, we would have walked out of the store. Steve is a very angry rude person as evidenced by many other reviews. When my daughter wrote a review about his behavior, he said he was not giving her the gun after running a background check for her specific to the gun purchase. We will deal with this appropriately. We decided to go to this store because of proximity, but what a mistake. Please drive a little further and go shop at Old Glory Guns and Ammo in Greenville. We have purchased several firearms from them. Each and every time we have seen them treat everyone like family customers and don’t treat people in a degrading manner.

Excellent shop, even during the pandemic the prices are reasonable. Staff is helpful and friendly. Will be returning again in the future.

Just took home my first gun (Glock 17 4th Gen). Price was better than any other I saw. Friendly knowledgeable staff. Will definitely be back for future purchases.

I have been purchasing from Steve and staff as long as they have been in business.. Hands down the best group of people.. ud83dudc4dud83cudffbud83cuddfaud83cuddf8