Merrimack Firearms

I would not even give this place a 1 star but 0 stars is not a option. Steve was less than helpful and profiled us as soon as we walked in the door. We were not greeted with a hello, like everyone else that walked in the door. We were ignored even after we showed interest in a gun. After we unfortunately got stuck with Steve as our customer service representative, he seemed very annoyed by any questions we even asked. Considering it was my first time purchasing a gun, you would think that somebody would want to be helpful and explain things to me. That was not the case. Steve shuffled us out of the way and pawned us off on somebody else so he could help new people that just walked in. Unfortunately I did not get the gentleman’s name that assisted us with the checkout process but he was very kind and helpful. My mom, who owns plenty of weapons (and is registered/licensed in Massachusetts to own and carry a firearm), was there to help and was also purchasing this as a gift for me however he asked her to leave and my husband so new people could come in even though we were still talking about a gun that we were purchasing. Customer service is everything. I will definitely never ever give them any more of my business. UPDATE: after writing this review (and after the purchase of a gun) the owner, Steve, said that he is giving us back a refund and will not give us the gun or sell us anything and then tried to explain why he was rude to me, my husband and my mom (a Massachusetts licensed gun holder). So, there you go...

Best gun shop around hands down. Knowledgeable and friendly staff that are great to work with. I highly recommend to anyone who is looking for great service and a good price.

Moved recently and this was the first store I went to. After my first experience here I see no reason to look a different stores. Very knowledgeable staff and no pressure to buy or oversell as I have seen in other shops. Great prices and a wide selection of inventory.

Very poor customer service, especially from an owner. We were uncomfortable from the moment we walked in. We were unfortunate enough to get Steve who immediately said it was me looking for a gun and I said to him, “no, I have what I need, I am buying one for my daughter”. When my daughter complained of his rude behavior, Steve, the owner, said it was because he thought my daughter was buying a gun for me. That’s just an excuse for his extremely rude and dismissive behavior; because I have a MA LTC license, so I could just get a gun myself, and do not need anyone to get it for me. Steve knew this because I showed my license. Another person, I believe his nephew, that he dismissed us to, was very polite and had good customer service skills. If it had not been for the nephew taking over, we would have walked out of the store. Steve is a very angry rude person as evidenced by many other reviews. When my daughter wrote a review about his behavior, he said he was not giving her the gun after running a background check for her specific to the gun purchase. We will deal with this appropriately. We decided to go to this store because of proximity, but what a mistake. Please drive a little further and go shop at Old Glory Guns and Ammo in Greenville. We have purchased several firearms from them. Each and every time we have seen them treat everyone like family customers and don’t treat people in a degrading manner.

One of my favorite gun shops in NH, staff always helpful and knowledgeable, bought my first supressor through them a few months ago and the staff was extremely helpful, if your going to buy a can do it here. Always have a good supply of them and the kiosk is absolutely the way to go.