Samaritan Healthcare

I called about a billing issue with my daughter and left a voicemail. Someone finally called back days later, the first person I spoke with was helpful and polite, however my call was transferred unexpectedly to another person so I left a voicemail again. I received a call back quickly only to be greeted with an extremely rude person named who chewed me out about not leaving an account number on the voicemail then began laughing at me. I don’t exactly carry that stuff with me everywhere I go. Regardless of anything there should be no excuse in any sort of customer service to chew someone out and laugh at them over something so small.

No reason to go to the ER at this hospital, they can barely treat much of anything let alone do a surgery.nnThey always recommend to go to Wenatchee, Spokane, or Yakima if you need anything done or treated.nnThis place is a glorified clinic and nothing more.nnWould only recommend d to go here if you need stitches or you don’t know how to put a bandage on.

Lets just say that if you want the worst experience possible in any time of need this is the place to go. Extremely poor service and unorganized. Had a major accident and was brought to this hospital. The following day was treated in Wenatchee and all my tests had to be redone and all bandages redone. Billed for two major hospital visits. Samaritan was the biggest waste of time and money. If I had a choice I would have asked to be taken to Wenatchee or anywhere else initially and pay extra to get there just to get better service.

ZERO STARS. absolute worst hospital. I’m posting this for My husband who went in after a motorcycle accident with a broken collar bone and wasn’t even given ANY pain medication while there. Was sent home with some that barely helped. Wasn’t even checked for a spinal injury or anything with his lungs when he even complained about back pain, hard to breath, and neck pain. We came home and went to a really great hospital and find out he has a partially collapsed lung and a fractured collar bone( which was obvious ). I wasn’t even allowed to go back with him unlike any other hospital or doctors we’ve been to this year.

Zero stars. I brought a family member here who was directed to come in by the urgent care. I was unable to accompany my family member into the facility due to COVID, and I had to call in for updates. When I called to ask for an update two hours later, Rachel, rudely told me she couldn’t give me any information because all she did was answer the phone, instructed me to call back later and then hung up on me. I called back twenty minutes later. Rachel answered the phone again, and rudely transferred me without saying a word. My family member spent two hours in the waiting room. Two hours after being roomed, (so now it has been 4 hours total) an IV line was placed and an EKG was performed due to chest pain. The nurse did NOT anticipate his/her patients needs or the doctors needs. Proper triage is anticipating those needs. Had my family member been having a heart attack or a stroke or anything with a critical timeline, my family member could have died due to incompetent care received here. I asked a nurse why my family member was not triaged in a timely manner and she was unable to give me an answer so I spoke with Kay, the housing supervisor. I asked Kay why my family member was not triaged in a timely and appropriate manner and why standard of care was not met. Kay’s response to me was “I don’t know” as she was eating, chewing with her mouth open, into the phone. I let Kay know that “I don’t know” is not an appropriate response and asked for the situation to be escalated. I was included in on an email to the CNO, Jan S., where Kay’s disdain for not only me but also the situation, could not have been any more bold and unprofessional. Jan, refused to return my phone call or email and sent me to a customer representative. The Chief Nursing Officer did not have time to be bothered to discuss a very dangerous situation that occurred at her hospital. I am absolutely disgusted and appalled at not only the sub-par care being provided to patients but also at how unprofessional this hospital is being ran. The incompetence of this hospital is downright terrifying.