SVS Vision Optical Centers

There was an angel at this store with the most beautiful eyes, when we tried on my new glasses she asked me to look at her nose....I struggled to not just stare into her eyes! Her man is very lucky! Anyway doc was awesome,fast,efficient, very nice. Staff was outstanding. Follow what they ask you to do for covid safety and your good. This SVS got it right.

I just spoke with a lady on the phone trying to make an appointment for an eye exam and this lady was just rude. I understand that you all get calls all day and deal with the same things but normal people don’t make appointments for eye exams that often so office staff should be more patient and kind! I told the lady never-mind and hung up. You had one job to do, that’s get the customer in and you failed. Fix your attitude.

I went and had my eye exam at which time we ordered my glasses. My experience in store was fantastic. Super helpful and friendly. I was told 7-10 days to receive my glasses. I called the next morning to see about adding transitional to my lenses and was told that might add another day or 2. It’s been 2 weeks, and they still have no ideal when I will get them because my frame is on back order. The problem is I’m having a lot of trouble seeing while driving which can be quite dangerous. I just want to be able to see. Now when I call to ask about them no one can tell me when I will get them. Had they told me they were out of stock I would have chosen something different. The glasses are paid for with the exception of the portion I added over the phone which I offered to pay for right then. I asked about different frames a week after I originally ordered them and they told me it would delay the process even further. I just want to be able to see and get the glasses that I and my insurance has already paid for. I’m going to have to file a complaint if I don’t get help soonnUpdate 2/16/21 I called and spoke with someone yesterday who was very helpful in solving my problem. To be clear, my issue was more with your lab. If a product isn’t available and they don’t know when it will be, they should make a point to let the opticians know so they can give the customer a different option if they want one. As I stated above, my experience in store was fantastic. Everyone was very nice, and really helpful.nn***2/24/21 going on a month and still no glasses. What the heck is up with this place

This place is the best out there when it comes to SVS Visions, the staff takes all precautions to keep themselves and you safe in this time with covid, the eye doctor is good at his job and is nice, he gets you in and out and explains your results, I was also helped by a staff member that not only gave me the best deals but was honest about how I looked so that I could look my best, feel my best and be happy with the my choice before leaving.

There is always 2 sides to a story for these reviews, but after 8 years at this location and being hung up on by Annette me and my family will not be back to this location or an Svs for that matter. It’s seems that Annette has a lot of complaints on here about her customer service and pushy personality but seems to still work there. I will call Tina the office Manager on Monday and give her a step by step explanation as to what had taken place. Annette really needs to watch how she communicates with people. I am allowed to get upset when you are not wanting to speak with me on the phone while I hear you trying to up charge the exam when I specifically called in to Svs and confirmed that there would be no contact fitting at the appointment. This location really needs to take these comments into consideration and take a real good look at how their staff affect their business.nnJn