Leisure Works, LLC

We bought our hot tub at Leisure Works a few years ago and haven't really had any issues that can't be fixed with a good filter cleaning. Recently, one of the pumps started making weird noises. Chris came out and said that 9/10 times something has just gotten caught in the circulating pump. (we have kids, so think goggles, small toys, etc) Sure enough when he came out to fix it, that's exactly what it was! He also gave me a quick tutorial on things I could do to better maintain my hot tub. I don't know much about hot tub pumps but I was prepared for a major repair and if he weren't an honest guy...he probably could have charged me for larger repair and I wouldn't have known any better. I found him to be knowledgeable and trust worthy...will definitely request him again for future service calls.

As outlined in some other reviews here, we also had problems with the service tech (Chris) and owner (Kreg). We felt that the maintenance work was done poorly and that there was little regard for being careful during the service. We also felt that the owner was unnecessarily rude/short when we followed-up to express our concerns about what happened.nnThere are many other hot tub stores in the area; we'd recommend making your purchase elsewhere to avoid the types of problems that we and others here have experienced.

I am disappointed with their customer service. I purchased my spa years ago from this company and have been a loyal customer buying supplies even through this pandemic. It would have been faster to go through Amazon at times but we chose to be loyal to Leisure Works. Up till this month, we have been pleased. They say they have the highest quality staff and best customer care. Our tub kept shutting off. My husband went in to discuss the issues with their staff. We ordered a heater, it didn’t work, they figured they ordered wrong part. So they took it back. Then contacted store in Novi, said they no longer made our heater for our spa and needed to order entire unit. So we did. That didn’t solve problem, as it shut off. When my husband went to return, they said no. We don’t take that back. We bought on your suggestion( qualified staff), no where is it posted, not on receipt, not told to my husband. My husband walked out with unit($400). This is not ok. I thought 2 possibilities- return or store credit. We have been a customer for many years. I work hard for my my money ( teacher) out $400 is a lot of money! I also asked is posted on line. The staff member I spoke with says it’s posted all over website. I looked through many sites and do not find. It appears they don’t need my business ( and another families as I purchased supplies for them too) and will be going elsewhere in the future. I am saddened by this transaction as we try to support local. I was sad as they accepted first return.nSo here is my suggestion, before purchasing even with receipt, ask if you can return. Kreg, I am sorry more couldn’t have been done to solve this problem to keep a loyal customer. Chris Anderson

Great place to do business, Brian was very helpful in the sale and the guys that delivered the trailer have that down to a science. They could not have been more helpful and informative upon delivery. Great job guys!

I had a leak somewhere in my tub. They gave me some tips over the phone to see if I could diagnose the problem. Bingo! A gasket had failed. They had the part and I was back in business. They also helped when I tried to restart the tub and it had airlock. Thanks guys.