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The Hot Tub Store

1132 S Rochester Rd, Rochester Hills, MI 48307, USA

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Detailed Information

Place Types Store
Address 1132 S Rochester Rd, Rochester Hills, MI 48307, USA
Coordinate 42.6643178,-83.1360042
Website http://thehottubstoremi.com/
Rating 4.9
Compound Code MV77+PH Rochester Hills, MI, US

Openning hours

Monday 11:00 AM – 7:00 PM
Tuesday 11:00 AM – 7:00 PM
Wednesday 11:00 AM – 7:00 PM
Thursday 11:00 AM – 7:00 PM
Friday 11:00 AM – 7:00 PM
Saturday 11:00 AM – 6:00 PM
Sunday 12:00 – 5:00 PM

Photos

Reviews

Maggie Howard (02/19/2021)

From start to finish, this company has been amazing! Donny answered all of my questions and educated me on all things hot tubs. Even after the purchase, he was very helpful when a question would arise. I appreciate that the hot tubs and parts are all American made. It’s also great that this is a family owned business. Feel free to shop around, but you won’t find the customer service and care like this anywhere else. How the company treats you after you make the purchase is just as important and The Hot Tub Store is top notch!

Paul Greskowiak (03/25/2021)

We purchased a 19D Trainer and love the dual feature - hot tub and pool. The entire staff was very helpful through the entire process. We filled the unit with well water and had bunch of problems all due to our poor water quality. Nick, Donnie and Spa Marvel were all very helpful in determining what we needed to do. We ended up having to empty and refill the tub using softened well water. Nick/Donnie gave us free filters and chemicals needed for the refill even though it was our poor water quality that caused the issue. Spa Marvel also stood behind their product and gave us 3 free new bottles of Spa Marvel Water Treatment and Conditioner even though is wasn't their issue that caused our problem. Great individuals working at two quality companies makes for a great experience for us. I very seldom write reviews but felt the need to recognize these outstanding individuals and companies. Don't hesitate to visit them for your new hot tub! You can be guaranteed to get a great product with incredible service.

Alysha Zuhl (01/14/2021)

I was extremely pleased with the service that was provided to me from the hot tub store employees. Nick and Helene are both very knowledgeable individuals in the hot tub space, and assisted me with ordering parts for my parent’s Master Spa. Also, Matt one of their technicians, came out to install the new part and was also very knowledgeable, friendly, and efficient. He answered all of my questions regarding the Master Spa (all while fixing the broken part on the tub) and went out of his way to teach me some tips about cleaning and sanitizing the tub. I was impressed. Overall, I would recommend this small business to anyone looking for a replacement part for their tub, or if they are in the market for a new tub!

George Miguel (02/08/2021)

Let me first say 3 of my really good friends all bought from The Hot Tub Store and I can see why they highly recommended me them. I came to the store with an anticipated budget in mind and I met with the owner Nick. He made me feel at ease almost immediately and after telling him my budget worked with me and never tried to upsell me at anytime and gave me the pros and cons of all the tubs and to allow me to decide which one best suited for my family. The anticipated delivery time was 3-4 weeks and came in just around the 3 week mark. They scheduled me for immediate delivery once they had the tub. Matt, Tyrone and Matthew delivered the tub with ease and were all kind, professional and allowed me to ask a multitude of questions responding back with the same enthusiasm as I had being a new hot tub owner. On top of it all Nick is readily available with any questions and guarantees customer service every time. I am fortunate to have found their local and family owned store and can’t stress it enough if you’re looking for your first hot tub like I was - first come to The Hot Tub Store!!!!

Reta Forshee (02/24/2021)

Purchased a Master Spa Twilight series on August 1st and Juan was our sales rep. Juan was extremely helpful as well as knowledgeable on the products. The spa was finally delivered on February 23rd (due to high demand for the spas). The delivery crew from Canton, OH was very professional and managed to get the spa down our hillside to the back of the house. A distance of over 150 feet! The store reps are very helpful and friendly. Seems to be a family run business and they all are so good to work with. I never felt I was being pressured on anything. Thanks gang!! Looking forward to enjoying our new spa!

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