Ascension Providence Rochester Hospital

On 10-30-20, I was a walk in within the Emergency department with severe kidney stone issues. As to be expected, they were extremely busy, but my nurse, doctor, transportation and a field nurse that had been called in to help due to heavy workload were all amazing. Their bedside manner was wonderful and I truly appreciated that, being that I hate being in hospitals. I wish I could share their names, but I wasn't in any condition to catch them. The only negative thing was long wait for treatment, but it was to be expected with the high volume of emergencies going on.

My father received excellent care at this hospital when he was admitted for a diabetic related foot infection. The doctors and nurses that cared for him were warm and knowledgeable and put his concerns at ease. He is now recovered and doing very well thanks to the care he received that weekend at APR. I was very amazed everything!nthe hospital is so comfortable and clean .the doctors are so professional and the staff of nursing are so helpful whenever you call the nursing station ,they respond immediately .i highly recommend this hospital.

I went through ER on 8/21 will lower abdominal pain. Right when the “doctor” walked in she had a horrible attitude. This doctor told me that I was going to DIE because I made a choice to come here instead of another hospital in Pontiac. Please keep in mind that this place was the closest ER to me! She told me that it was going to take her 12hrs to 24 hrs to get my medical rec and because of that I could possibly die! I told her that I was diagnosed with an ectopic pregnancy which I was treated for with medication but obviously it didn’t help that’s why I ended back in the ER with excruciating pain. I asked this doctor that if she didn’t want to treat me I could leave and her response was, well your already here but I don’t understand why you came here and not your hospital! She also said she was going to order an ultrasound but had to call in a tech because they were all home!nnI was disgusted by the why this doctor talk to me! I told my husband I wanted to leave and he then drove me to “my hospital” where I ended up getting emergency surgery! I am not the type of person who writes reviews, I tend to let a lot of things go but I felt something has to be done! No one should be treated the way I was treated! I’m not sure why she was so upset with the fact I was there, is it because my husband and I are husband Hispanic? I try not to think that kind of stuff but I know for a fact that I was not treated how I was suppose to be treated!

I went for mammogram today and was given a gown and told to leave the opening in the front. When I put it on it was so small it wouldn’t come close to closing leaving me fully exposed - thankfully I wore a jacket today! I had to put my jacket on backwards to cover myself up. They should have mammogram gowns that wrap with ties and cover women completely. No one should have to feel the way I felt today - i was completely humiliated. I will never return to Ascension Hospital Rochester for imaging and will be sure to share my experience with my doctor, doctors receptionist, friends and family so they choose another location as well.

Done with this ER.