Comerica Bank

While I have had some frustrating encounters with Comerica Corporate over the last couple years, this branch is the single reason why I have not left for another bank. Erin and Diane get the job done. They are friendly, competent, reliable and I can trust their follow through. As long as they remain the face of Comerica, I will stay.

My husband used the Zelle app to send me money, because it was his first time using the App and the money was going to a different financial institution, the fraud department puts a hold on the transaction. He calls customer service and they explain he has to go into a branch with his ID to take the red flag off the transaction. He has to use the majority of his lunch time to go into the bank. Once in the branch, the CSR tells him it’s out if their hands and in the fraud departments hands...he explained that he called customer service and they told him to come into the branch. So he leaves without any resolution. He has a little time to run through the drive thru and try to at least bring food back to work to eat on a later break...only to have his debit card decline. He calls the bank and they inform him until the fraud department can speak with him his entire account is on hold! He says to the branch CSR put the department on the phone( the fraud department officer is on lunch and is the only person who can talk to him and have the account put into active status. The CSR on the phone states there are notes saying his home phone was called and a message was left. My husband asked about the cell phone that is on the account and why was that number not dialed. So the fraud department officer gets to enjoy his or her lunch while my husband and I are out of luck. I still don’t have the money he tried to send me and now my husband doesn’t have any use of his account period and NO LUNCH! WORST BANK . I have worked for Several financial institutions over a 15 year Span(one of which was as a Branch Manager) and I would be appalled at this level of customer service!!!

I almost switched banks after being with Comerica for a VERY long time. Erin Dettloff, Kristen Ferrell, Dianne Sklar, and the former bank manager Joe (I'm sorry I forgot your last name), have always been excellent and are the reason I decided to keep my banking with Comerica.

Happy birthday Austin police officers

Love this bank!