Map
Detailed Information
- Place Types Bank
- Address 1700 N Alpine Rd, Rockford, IL 61107, USA
- Coordinate 42.2871912,-89.0300674
- Website https://www.midlandsb.com/location?utm_source=listings&utm_medi
- Rating 2.5
- Compound Code 7XP9+VX Rockford, IL, USA
Openning hours
- Monday 9:00 AM – 5:00 PM
- Tuesday 9:00 AM – 5:00 PM
- Wednesday 9:00 AM – 5:00 PM
- Thursday 9:00 AM – 5:00 PM
- Friday 9:00 AM – 6:00 PM
- Saturday 9:00 AM – 12:00 PM
- Sunday Closed
Photos
Reviews
I liked Alpine Bank, but Midland has no customer care and has managed to make me change banks after 25 years.
I had been with Alpine Bank since 2006 and yes it was a bank I actually liked. With the Midland merger I was very skeptical to the bank making changes like many people. However, I decided to keep my business accounts with Midland. Today I found out it was the best decision. The same level of customer service Alpine Bank has Midland has. If you have a concern don’t freak out instead go see a banker at this location. They reviewed my concern and went above and beyond helping me. In fact, I learned that now they have much more to offer not just business wise but for personal as well. The banker that helped me with my situation was Melissa Johnson. Being a business owner I value customer service, and let me tell you Melissa has tremendous customer service skills. Thank you for all of your help.
This is for the alpine location in highcrest shopping plaza. I just wanted to give a compliment on Alexander Ramos, he really helped me out. I’ve been trying my hardest to be financially responsible but have still occurred overdraft charges. I think I’ve gotten it all straightened out so that I can make sure I’ll have enough money left in my account to cover subscriptions to monthly services such as Hulu and scentbird. However, last month, I somehow incurred an overdraft, and I’m sure it was my fault, but I basically just asked Alex if they could just this once refund my overage fee bc I was really in a financial bind, and he gave me that courtesy. He didn’t have to, because it was the banks rightful position to fine me an overdraft, bc it was my own negligence, but I really appreciate that he helped me out, I really needed it. I’ve been at midland since they took over alpine bank, and I’m still happy. Will continue banking here. I do not intend to make overdrawing my account a habit, and will not make asking the bank to erase my overdraft fees a habit either if I do over draft.nThank you Alex for all your help, you have no idea how much that helped me, I desperately needed it, I was in such a bind.
I'm giving two stars just because they promised to help me to process my issues that I'm waiting to solve it three days ago. Customer services are horrible; I talked to a lady that I wish I could remember her name, she wanted to finish my call by telling me that they will call me back without even asking me what my name is! I'm not recommending this bank to anyone, especially people that work during their business hours. There is no ATM deposit, and if your account is with an overdraft,36$ fees will be taken from your account and no ATM deposit to solve that out quickly.
When Midland State Bank went and bought Alpine Bank who I worked with for years I gave them the benefit of the doubt. Then they went and sold my mortgage to a tertiary company with TERRIBLE reviews. To make matters worse they deleted my online account so I cannot look at previous statements, or get my account number (which is needed for signing up for who they sold to). No customer service, they do not care for the customer! Please join another bank, do not trust them! This marks the death of the small town local banker, they only act in their corporate interests!
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