cc McKenzie Shoes & Apparel

I truly feel taken advantage of. I bought a pair of shoes and at the time I was discussing with the sales associate about if they didn’t work I would return them shortly there after. There was never a mention of only receiving store credit. This needs to be stated to each customer when purchasing a pair of shoes or any item for that matter. Very bad business practices. This is the first and last purchase I make here.

I've been shopping here for years while at the airport. Recently I bought some boots after confirmation that I could RETURN them if it was within 10 days. The definition of RETURN is to bring back and receive money back, but their definition is to receive store credit or another item. Their website offers returns (refunds) but they do not. It was very difficult getting my money back despite the fact that I was told I could return them, and that there was a defect in the stitching.nThey've lost my business.nBuyer beware.

Excellent clothes, great value and super nice sales people. Couldn’t be happier with the store.

Considering the high end products the customer service is severely lacking. No returns only exchanges. You have to purchase online to return an item and then the return time frame is so stringent you would be hard pressed to try and return in time to meet requirements for a refund. Shipping is also not free. As a return customer and purchaser of 3 pair of Pikolino boots I showed them a problem I had with the pair I was wearing and told them I had called Pikolinos customer service and they advised me to go to where I had purchased them to have them sent back so they could see what went wrong. Before I could say I was not going to do so because I don't want to be without my boots, they told me they would not do that. Their boots average $250. And they treat you as if you are buying at Kmart.

Old lady with short blonde hair was so patronizing at the location outside of security. I can’t believe this woman’s lack of true customer service exists; it sort of stains the reputation of Portland having the kindest people I’ve met thus far. What a shame... I will say, the younger ladies over at the C6 location are amazing. They’re the reason why I want to return... Please, to the rude woman who I spoke to today, stop acting like you’re better than people due to whatever judgments you make of them and take some customer service cue’s from the lovely people at C6. I honestly will never go back to this store because of how unpleasant and unwelcoming you were.