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Steve Madden

3000 Grapevine Mills Pkwy Space #204, Grapevine, TX 76051, USA
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Detailed Information
Openning hours
  • Monday 11:00 AM – 7:00 PM
  • Tuesday 11:00 AM – 7:00 PM
  • Wednesday 11:00 AM – 7:00 PM
  • Thursday 11:00 AM – 7:00 PM
  • Friday 10:00 AM – 8:00 PM
  • Saturday 10:00 AM – 8:00 PM
  • Sunday 12:00 – 6:00 PM
Photos
Steve Madden
Steve Madden
Steve Madden
Steve Madden
Steve Madden
Steve Madden
Steve Madden
Steve Madden
Reviews
Brianne Sears (03/22/2021)
Cute shoes but nothing I liked left in my size :(
Sara S (06/19/2019)
I worked previously at Steve Madden so I know how customer service should be. Today I walked in and the store wasn’t busy at all and I wasn’t greeted by the two associates that were at the cash wrap. I was looking at the clearance wall and still had not been greeted or asked if I need help which I needed. The sales people walked past me three times while I was trying to reach the top and still acted like I wasn’t there. The only time I was spoke to was when I took one of the ladders that was out on the floor, in order to reach the shoe I wanted. Because clearly no one was going to help me. The associate then was rude telling me that I couldn’t be on the ladder and to get down. I understand that customers can’t be on ladders but when you walk past me THREE times and clearly see that I need help, I’m going to take matters into my own hands. Like I said before I worked there for two years and know the expectations of the kind of experience sales associates are responsible for providing the customers. I have to say I’ve never left disappointed until today.
Benjamin “Texas Cowhide” Schwam (03/16/2019)
The store manager Christina (at the Grapevine location) is very rude and depressive. Please be careful who represent your company, this lady is not suitable for customer service. She is talking upset all the time and I didn’t fill comfortable buying in this location so will not return any more to Grapevine Location. However in Frisco and Dallas Locations There are very kind and sweet ladies.
Melissa Johnson (03/10/2020)
It's fine... Not the best for big wide feet, but some cute styles
Monica Jimenez (02/18/2019)
This guy Gyovany went above and beyond to assure we got what we wanted. He's an excellent customer service representative
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