Chase Bank

Pretty good branch.. multiple modern ATMs and lots of parking

I had a wonderful experience getting my business banking needs taken care of by Janelle this week. I highly recommend working with her!

I work graveyard at a grocery store with Chase inside. It is closed completely and the ATM is out of order. So I'm told that the chase on Milk plain is open. Get there at 9:20 closed until 930. Ok I'll wait. 10 o clock. The drive thru has more than seven cars waiting and at least 20 people outside the front door and in their cars waiting to open up. Nothing. No notice and when you call it says they can't answer the phone. So i call the 800 number to be out on hold for 50 minutes... Ok... Hour and a half later i hang up and start writing this. I lost my card so can't use any ATM. I'm on call from work to stock for things like toilet paper, sanitizer, and food. Things you all need. Well I need MY money to keep going to work and pay bills. Yes they still are coming, they don't listen to the lockdown rules. As soon as I can I'm leaving your bank. In this bad time you've made it worse. I'd give zero stars if possible. Have to try and sleep for work... You should get a lawsuit for this!

I want to say hour great Jared and James are st this location super helpful and go above and beyond as a team

At all costs, avoid working with Jared Kirkpatrick. Like a typical banker, he made us empty promises about waiving fees and extended the time required to meet the account minimum balance. He offered us 6 months before the $1500 required minimum was imposed, and to reverse the fees. Instead of Jared fulfilling his promise to us, the account accrued a negative balance and was closed on us right as our business is taking off - now with the account closed we cannot receive our revenue. When confronted with the issue, Jared took no responsibility and attempted to change the details of our agreement which I documented carefully on Day 1. Avoid this branch at all costs.