Riverview Community Bank

Beyond disappointed with this branch. We have several commercial accounts with Riverview and submitted a small change order recently for one of our stores. Since the lobby was closed, I went through the drive through and was told to pull around the front of the bank. I expressed my concern that I needed to see the cash counted since we have been previously shorted on change orders. I was told that they would bring the cash out to my car and count it there. After waiting for a lengthy period of time, the teller came out and refused to count the cash because he said it was starting to drizzle. I told him that the teller at the window said it would be counted in front of me when I expressed concern about the accuracy. Despite what was promised, he refused to count the cash and essentially through the cash in my lap without it being bundled or clipped. The cash literally went everywhere. I was so upset that I spoke with the president of our company. He followed-up with me that he left two voice mail messages for Kim Capelletto, Executive Vice President with Riverview and that he never received the courtesy of a returned phone call. We thought a local regional bank would appreciate our business, but clearly we were mistaken.

I've been working with the bank teller Jonathan. He is amazing and totally deserves a raise! We've had some issues with closing my account and he has been so on top of it and helpful. I'm sad to be closing my account because this team is truly amazing and I've been with them for 7 years. If Riverview was national I would never bank anywhere else but unfortunately I travel too much and we're moving out of the area soon.

This is a great place to bank. They have excellent customer service, and not as many of those fees as other banks have. I have been banking here for 25 yrs. and do not plan on changing anytime time soon.

Some dude working as a teller at this location,he really need to learn how to respect people.nBecause of him I have no desire going to this bank at all.

Old school bank – It used to be you had a relationship with a bank and they were there when you needed them. These people seem to take a real interest in what you’re trying to do and find ways to help you with it. It’s refreshing to see a bank tied to their customer’s success and satisfaction.