U.S. Bank Branch

The staff is friendly and always helpful. I would normally go with a local bank but ended up with US and glad I did. My experience with US Bank has been a good one.

Use this Bank and ATM at your own risk. The atm will eat your money and then you wont get it back for 45 days until a decision is made. Lost my business forever. the staff wont be able to help you. They dont care either.

This bank offers nothing to loyal long-time customers. I have been with US Bank for over a decade, have been subject to all kinds of fees over the years, and there is absolutely no incentive to bank here. I have worked very hard on rebuilding my credit for years, have a great score now, and have almost doubled my income. About 3 years ago I opened a secured credit card to help out my credit. About a year later I get a call from a local branch US Bank representative that I am a good candidate to apply for an unsecured card. I applied and was instantly denied resulting in a credit inquiry when they are the ones that reached out to me and stated I would be ideal for this card.nnNow I am looking for a vehicle and have worked diligently for over a year to get all of my ducks in a row. US Bank was the first place I applied to- no answer. Still no word from US Bank now 5 days later. I called the branch and am informed that I'll most likely be denied. I have applied to large banks, online auto loans, and small credit unions and have gotten approvals at great prime rates for every single application I have submitted. My own bank who I have been with for over 10 years is the only one I have gotten denied.nnNow I am getting calls from a different branch multiple times a day and when I call back, I am directed to the 800 number where no one seems to know what is going on or why I am getting the calls. US Bank is so large with so many departments that customer service has really slipped and there is a strong lack of organization. Your business does not mean much to them in the grand scheme of things, you're just a number.nnI have a checking account, savings account, a credit card, and over 10 years of history with them and they will deny me at every opportunity they can while other banks that are essentially strangers are willing to help.nWhen I explained to the rep that that I get offer after offer, get denied every time, and that there are no incentives to bank here, she was rather unfazed. I'll be closing my accounts this week and will be going to a small credit union where I can be treated as a person.

Odd positioning of this USBank branch and within an Albertsons requires a comment similarly as my review of a USBank, but within the Safeway Heritage location. A line at USBank within this store narrows the exit footpath and for the common shoppers which seems to be trite. Safeway shoppers seemed to worriedly glance over at the crowded USBank lineway as their exit ways are narrower than normal which seems to cause a fire hazard. Gee, how about Safeway security in that location instead?

No follow through! Manager lied to me! I remember who is my bank teller. When you make a mistake...own up to it. I signed up for the checking account offer of 75 dollars after 30 days and they convenient ly closed my account before paying on their commitment! They make the mistakes twice in a row and I get penalized!!!