FirstHealth Convenient Care, Whispering Pines

Don't understand why this place has bad reviews. Everyone I encountered was extremely nice and polite and sweet. Danielle is such a sweetheart and her connecting with me really helped me through the pain I was in. The Doctor, was always wonderful. So nice and kind and she spoke to me like I was a person, and made me feel better. Love this place.

I’ve attempted to be seen on two separate occasions and didn’t see anyone both time.nnFirst time was to get a Covid test as a precaution before my parents came to meet my 6 month old baby. At this time we were still exclusively breastfeeding. I arrived first thing that morning and was told I’d have to wait in my car for my turn. Two hours had passed. I called to ask about the wait time and had to push for a somewhat clear answer. I need to know roughly how long to wait bc I needed to go home and feed my baby or pump. At that point I was told there were 8 other people ahead of me and only two people working that day. Wow. I shortly left and receive my call that it was my turn 5 hours after that.nnThe second time was today. I called to ask about possibly needing a tetanus shot bc I cut myself on a rusty nail in the yard. I was asking general and very clear questions as to weather I need a shot, as to how long could the wait be, how long does an appointment take, etc. the woman just kept telling me she didn’t know and I’d just have to be seen. I then told her I need the answer to these questions bc I have a 8 month baby who is breastfeeding and was crying into the phone at the time. She was very rude and of no help at all.nnWhen I called another urgent care in the area they were able to answer my questions without an attitude and gave me background as to what to expect from the tetanus shot. My conversation with her made my experience over the phone with the prior facility feel so disrespectful.nnI chosen to go out of my way to go to an urgent care further away bc I didn’t have the patients at this point to deal with the unprofessionalism.

I called prior to driving 40 minutes to the location asking if they had any tests available. I was very clear that I was driving out of my way and just wanted to make sure I wasn't going to waste my gas. They assured me they had plenty. Arrived 45 minutes after my call and they stated they ran out.

Had to get testing done and all staff was phenomenal. No appointment needed, all medical providers were friendly and informative, just an overall positive experience.

Absolute waste of time. i sat there for hours for them to tell me to take ibuprofen and rest. they hardly ever answer the phone, it constantly just rings and when they do decide to answer you’re on hold forever. i will never go back.