First Federal

Yes i know we're in the phase of Covid19, however banks still like to throw their weight around and if they can charge extra or inconvenience a customer they will.i am not happy with the service.

This has been my favorite bank until today. Actually the whole thing started when the bank sent me a letter last week stating I was going to be charged $6.00 a month for my free checking account from now on. I called a friend who said his letter told him his account would still be free. I called customer service and they did put me in a checking account of maintain a $100.00 balance or pay $7.00 fee. I went to the bank today just to ask in person thinking it would be explained in a reasonable way. The teller was condescending, rude, punk kid, with zero customer service skill. I thanked him for helping me decide to leave this bank. Wow I think he must be sick!! And thanks to the person that hired him!

Great experience!

I've been banking with First Federal for I think over 20 years. I have been very happy with the customer service I receive at this branch and others. They are very friendly, competent, and some have gone out of their way to get things right for me.

Best bank by far.