Bank of the West

Worst and slowest processing system I have ever seen. Took in a cashiers check to pay off a loan and it is going to take them 5-7 days to process it. It is a cashier's check not a personal check. The bank I had issue the check would not have issued it if there was not money to issue it. Please join 2020 and do things in a timely manner.

i go there every two weeks to cash my check and they are very nice with me

Needed help with a debit card cash advance (I'm from PA) and Valerie was VERY helpful. Reminded me of my small hometown bank with the attitude of the employees.

Love these guys! They've come through for me time and again over the past 10 years.

Bank of the West is horrible! I've had soooo many problems. I was charged a $3 fee for a few months. I had no clue what it was for, when I went to complain and they didn't know either. They had to try to find out. It was for paper statements. $3 for a piece of paper! I accidentally tried to cash a check, my husband had already cashed and there was a $15 fee! Then suddenly I was getting charged another fee $10 for my account. My student account had expired and I wasn't informed! I went in and fixed it, they gave me a refund. In highschool I had an account where I would have to make a certain number of transactions or I would get fined. It really makes me angry they would take money from me because I wasn't reaching their set number of transactions a month. Some months I would spend more than others. It was a pain to keep track of. Calling their 800 number is a nightmare I dont know why I didn't leave sooner. 6 years of unnecessary worries. In the past year Wells Fargo and USAA have been WAYYY better!