Capital One Bank

I’m in this Bank I cash my check at every Friday. And everyone has been so friendly and great customer service. There’s only you person in Front Customer Service line that’s not very happy. I think she’s unhappy ud83dude41 let’s all support her in prayer.

I went to deposit some money earlier today. The lady that ended up helping me was Ms.Rayline.nFirst, she took someone who wasn’t standing in line first. Then she proceeded to ask me what I needed and when I was telling her I was making a deposit, she turned around and took a phone call mid sentence. Lastly, when I inserted my card and it was time to remove it, on the first beep she told me “ are you gonna take that out now?” And rolled her eyes. I do not know this lady or did no such thing to deserve such bad customer service. Might not go here again

Believe the other bad reviews. This place is terrible

I went to make a window cash deposit yesterday and when the teller asked me to confirm if the amount was correct, I stated that it was not. The amount was off by $25. I asked for my cash back and she told me it was already in the drawer. She could only give me back the amount that Capital One confirmed. Instead of giving me back the exact bills that I had given her, she put it in her drawer even after I stated this was the incorrect amount. I asked for a manager to see if the video from the camera in the drive through was recorded and she said yes. When I asked for it to be reviewed she said this is something she couldn’t approve. This seemed odd considering the circumstances. I asked to speak with her supervisor to review the cameras. She stated that she was unavailable but would give me a call. Capital one did call me back today and when I asked for the cameras to be reviewed she stated there was no camera footage but she interviewed the employee I spoke with yesterday. Again, very unsettling especially when I was told there was cameras the day before. When I asked why the money was put in the drawer even though I confirmed it was the incorrect amount, she stated that she didn’t know. Her response was that some of the employees put it in the drawer right away and some wait for the customer to confirm. This is a HUGE issue that should be standardized. What was the point of asking the customer to confirm if the amount is correct if I’m going to be told that I’m wrong and can only have what Capital One told me the amount was. I wanted the opportunity to get back the exact bills that I gave and do with my money what I please. Instead I was asked if my amount was correct, I stated no, and I was told that even though our amounts did not match, I would only be given what she counted because she put it in the drawer too soon. There could be so many other variables that were not considered when dealing with cash. It is very unsettling and suspicious that I was told that it was too late to give me back the exact bills I gave, that there was video footage by one manager, and that there was no footage by another who work in the same branch. They can not recognize that they made a mistake by putting the money in the drawer even though two separate amounts were counted instead of allowing the customer to decide what to do with their own money. Both my husband and I will be leaving Capital One as a customer due to the inconsistencies, the lack of care for their customers, and carelessness when handling cash. I would NEVER recommend this company.

I'd rate them lower but can't. I had incident last Saturday at Drive Up Window. Called and complained to Capital One never heard back or got an apology.