U.S. Bank Branch

Experience with this branch, as well as others has been ok, except for slow service. BUT during the covid thing, has been aweful. Even when other banks have opened, US Bank remains closed. So, for anything other than simple transactions, you are SOL!

Our experience with Jennifer Retana has been absolutely amazing! Very professional, explained things to a T and better than any other Lender has. We truly appreciate how she values her clients.

Horrible wait times and employees that don’t care about customer satisfaction. Very sad.

Their hours during COVID-19 has been changed and not been updated online. They do not close at 4:30 they close at four, I asked the lady about updating the hours she was very rude at the drive-through and told me I could not deposit a check. They didn’t want to take my money because it was 4:01. They have to get some better customer representatives, I get that they deal with a lot of cranky people all day but that does not give them an excuse to be rude towards everyone

Since covid-19 the line is moving slower and slower. They should start opening at 9 again. It may free up some of the morning traffic.