Map
Detailed Information
- Place Types Bank
- Address 5207 W Clearwater Ave, Kennewick, WA 99336, USA
- Coordinate 46.2119691,-119.191178
- Website https://locations.usbank.com/index/washington/kennewick/clearwa
- Rating 3.2
- Compound Code 6R65+QG Kennewick, WA, USA
Photos
Reviews
I waited in line at the drive through for 40 minutes. When I finally got to the window it took five minutes simply to make a payment. There is a reason this is NOT the bank I use for my banking business. It appeared there were two tellers, one for each line. However, I witnessed both of the female tellers disappear from sight rather than quickly complete the transaction and be prepared for the next customer. Terrible customer service.
Poor customer service. They seem put out at having to deal with customers and it's hard if not impossible to get a hold of the branch via phone as they tend to leave it on voicemail, but I'm sure they will get extremely aggravated if I don't call my change order in prior to my arrival. If I try to do a change order on top of giving them my deposit they become really rude. I just drop my deposit in the night drop so I can avoid dealing with them and I'm not the only one. Miss our old branch that was perminantly closed. They were amazing.
This is one of my favorite branches. The window is always pretty busy, but that’s normal for a bank. Always cheerful, professional, and helpful.
Bank was only attending inner line which made everyone backed up. I was in line for over an hour
Rude, not very helpful, and seem put out by having to actually do something. Poor customer service skills, especially the branch manager.
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