Riverside Orthopedic Specialists - Newport News

Had to wait over an hour in the waiting room before being seen by Dr. Lantry .

Answer the phone!! It has been a week now.

They kept me over 2 hours to tell me I'm good. If time is important to you then don't come here

The surgeon I had, Dr Andersen, is amazing! His background is great, he is extremely knowledgeable and has great bedside manner. He answers any questions you have quickly and honestly! The office staff is not so good. I have had multiple issues with getting referrals for equipment (I broke my leg - needed wheelchair, referrals for PT, etc). Took 3 weeks of me calling to get a referral for in home PT and then contacting the insurance company and THEY had to call their office to tell them they need to get this done and escalate. I have had issues with authorizations and being given the wrong information - being told something was approved when it was never even sent to my insurance. One visit I'm told to finish a med and then the next visit I'm being asked why I'm still taking said med and that I should have stopped. Their notes are not sufficient because calling in to follow up, they can't find anything about what I am following up about! I feel like I have had to call every week since my injury on 7/23 to make sure paperwork was being filed, etc. I spoke to the clinical manager/director twice and the first time, she tried to put the blame back on me and the second time, she just very flatly said she would handle it (Even though it wasnt handled the first time I called her!) This is the 2nd ortho I've had to use in this area (I didn't have a choice as I was taken by ambulance) and I will never willingly go to them for any of my future ortho needs. Go see Hampton Roads Ortho - they are amazing!!! Even their office staff!

Very polite and knowledgeable staff. Drs Kling and Barley are great specialists and easy to talk to.