Ag-Pro

Great product linenParts and service are decent for my x5xx tractornnSales is generally unresponsive (looking for an x7 or 10x)

This is my place of employment and I truly enjoy my boss, and every one of my fellow employees. John Deere is a great product, I'm very thankful.

I have been to this place twice and the only time anyone was interested in helping me was when I was asking about purchasing a new tractor. My most recent experience was Friday 6/28/18. My mower was broken and I was calling to see if they had parts in stock to make the repair. I was on hold the first call for 20 minutes, someone picked up the phone and told me the parts counter was slammed and asked if they could call me back. I gave them my number and I am still waiting on the call back. I decided to double check my troubleshooting and then called back, it went to voicemail. I called another JD dealer (who has JD parts at their other stores not at the Bridgeport store) and they would have to send me the parts and I would get them Monday or Tuesday. So, I called Kuester back and when the phone was answered I was immediately told to hold. So, I did for 45 minutes, however being a productive minded guy while I was on hold I promptly logged into to Amazon and ordered my John Deere parts from a JD dealer, they were guaranteed to be delivered by 8 pm Sunday night. Thanks to Amazon and the terrible hold music at Kuester I was able to get my parts ordered, delivered (saving me a 35 minute drive) and my X530 runs like a Deere once again. I will say, I am in the early stages of researching and purchasing a 2025 or 2038 and will happily drive an hour or more when I get ready to purchase my new tractor. Kuester will not get anymore pennies from me...The only reason I gave them one star was because I had to...there should be a negative star option.

Nice place and people

Very helpful at service desk!