St Peter's Health Partners

Very disappointed with St. Peter’s health partners primary care on 1444 Western Ave. I was a patient of this office for multiple years and I always referred people to their office and thought the care was great. When I was in the office I got along with the doctors very well. I had no complaints whatsoever. I was always able to call the office and was able to get a callback from the doctor or NP, etc. it seems like suddenly they had a protocol change and we’re having nurses call patients back, and I hadn’t reached out in quite some time due to a hospitalization and wanted to speak to the nurse practitioner that had helped me quite extensively during this hospitalization. I explained to the nurse that I wanted to thank her and asked if she could call me back. They still refused even though I wanted to thank her and have a conversation about the hospitalization with her that she would not call me back. I thought this was quite harsh and cold and while they changed their protocol I thought she could take five minutes out of her day to give me a call back. I expressed my disappointment with her choice and told them that we were very unhappy with their procedure. They opted to switch to a different Saint peters office however that office had called them and blacklisted us from all St. Peter’s locations. We had always been respectful and communicated our concerns as patients for over three years and I think this is extremely unprofessional and inappropriate considering we did nothing wrong except express our concerns as patients.This was disrespectful on Saint peters health partners primary care to say the least. I do not suggest going to this office to say the least.

After searching for a new primary I came across Dr. Mahon. From my first appointment she was extremely welcoming, thorough and efficient. Different from my previous PCP's, I actually feel like she is keenly focused on preventive care. If something looks off she wants to get to the bottom of it before it has the opportunity to get worst.nnWhat I appreciate most is during visits or general physicals she always follow-ups on milestones we set regarding my health. She was so good that now both my mom and sister have her as their PCP, and she has kicked them both into high gear in terms of focusing on their health.nnAdditionally, I have always enjoyed the admin staff at this location. Initially it was frustrating getting an appointment, but after my initial appointment I understood why. There's usually only 2 admin staff taking care of everything. I expect that I will likely be put on hold when I call, but I have always found them to be extremely reliable and efficient.

I really like it there

Very disappointed by the lack of professionalism of this practice. They DO NOT care about their patients and well being. They do not return calls and have a useless answering service that do not return emergent calls. Took my child here and have disappointed by this practice and it’s members. Being in the health care industry I expected more. Definitely will be not recommending any patient or people to this office. If I could give it zero stars I would.

Wonderful care. They’ve taken good care of my son, a student at nearby UAlbany many times