Hurley Medical Center

I’ve had to go to Hurley Urgent Care Burton several times now and I will keep going back.nThe office/front desk staff are always friendly and helpful. They handle check in quickly and efficiently. My wait time to be checked in and then called back to the exam room has always been minimal.nThe medical assistant Ty is wonderful. She handles taking vitals and charting quickly yet she is also thorough. I like that she tells you what your vitals are as she takes them She’s friendly and easy to talk to and shows genuine empathy for how you are feeling.nBeing an urgent care you rarely see the same dr. but I have been happy with all that have seen me except one. I didn’t dislike his personality or method and i felt he was competent. What I didn’t like was the feeling that he was rushing thru my exam. Then he was so antsy that I felt too uncomfortable to ask any questions. However if you have a tree full of delicious apples there’s bound to be at least one rotten one. You just don’t let that one ruin all the good ones.nSo I will continue to go here if I need urgent care and I would definitely recommend it to anyone.

The social worker who was on site was rude and very disrespectful in handling my case. People like her makes it hard for the workers who are more professional. But speaking professional her actions and conduct is not a good look for a high scale hospital she’s a bad look for the team.

I gave birth at Hurley in February of 2020. I was admitted in the morning on 2/6, gave birth at 10:21 on 2/6 and I was discharged late night 2/7 approx 11pm. It was by far the worst experience that I’ve had in a hospital. (This is my 3rd birth, first two were at McLaren Lapeer) During my labor, I felt extremely neglected and didn’t get that great midwife experience that I had hoped for. I had my membranes stripped several times during the beginning stages. I only consented once..but still had it done. I felt extremely violated. My epidural had to be attempted 5 times and the anesthesiologist blamed me for her troubles and it still didn’t end up working properly. (I’ve had two other epidurals placed with no issues on the first tries during my previous births) I got asked to try hands and knees laboring position several times even though I insisted I didn’t want to every single time. I was pressured into going on each side and I was so uncomfortable I couldn’t get back to my back to birth like my two previous pregnancies. My induction medication was not administered properly or as I was told it was going to be. I was denied different pain relief options for no reason.. I get to recovery and I was right outside the nurses station where they were incredibly loud the entire night. So I didn’t get to sleep until around 10am the next day for 1 hour. My bathroom didn’t have anything but mesh underwear and I had to ask for everything I needed. I asked for a hat for my baby since a nurse took it off during the test and they never brought me one. They asked me to collect urine and not a single nurse came to check or even asked about so I just dumped it out. I was told I was going to get medication for iron that I never received and the nurse seemed bothered that I asked her to check on it and she never came back anyways. I went several hours without seeing a single hospital staff besides food service. Then when I finally did see a cna she came in my room without introducing herself and started checking my vitals and left without saying a single word. I got treated so badly that I desperately want to leave so I left in the middle of the night as stated above. The birth experience of my last child was the worst out of all 3 of my children and completely ruined by the birthing staff at Hurley Medical Center. I truly recommend going anywhere else but here for your birth.

I love hurley! I'm here right now and they are treating me wonderfully ud83dude01

I've always been treated wonderfully at Hurley. Everyone is so nice. I wouldn't go anywhere else!