Texas Hot Tub Company - Fort Worth

We had been looking for a hot tub for quite sometime and happen to stubble upon this place while driving. I'm grateful that we found this company. Our sales rep James was nothing but professional throughout this whole process. James knew ever product in the store and in the sales magazine. He sat down with us until we found the right hot tub for our family. He made sure the hot tub had the right color, size, and fit. James was able to let us know if it would for through our backyard and what we could do since it didn't. I can e-mail James with any question and his response has always been promptly. Thanks James you were awesome. Deliver guys were also exceptional. I would definitely buy another hot tub from these guys. I haven't seen good quality, knowledgeable customer service like this in a long time.

What a pleasant surprise! Excellent customer service all around from Texas Hot Tub Co of Fort Worth. Our new hot tub had some “unique” issues with parts. Eddy, the service manager was more than polite and eager to diagnosis and repair our tub. He worked us into an already busy schedule to have the tech, Michael, come out within a couple days. Michael called the morning of our appointment, confirmed the window of time for his arrival and was there promptly. He was able to find the issue and repair it on the spot. Unfortunately, another issue came up almost immediately and again Eddy did all he could to get the issue resolved. He actually ended up coming by himself when he realized he was going to be in our area much sooner than Michael could get here. Quite the “unique” issue but he figured it out and ordered the part. Covid challenges have slowed all manufacturers down and made us wait much longer than normal and Eddy was good about keeping us in the loop about where we were in the replacement part line. Once part arrived Michael was scheduled the very next day, called and confirmed time, arrived promptly and took care of issue. We have enjoyed our wonderful hot tub ever since. Hope we never have to call them again but if we ever do have any issues with our tub I will not hesitate to contact Eddy at Texas Hot Tub Company in Ft. Worth and will have every confidence in Michael’s ability to resolve the issue quickly! Thanks again for the excellent customer service all around!

I went all over the DFW (9 places in all) looking for hot tubs to find the best deal that:nn1. Had a good selection and price range of hot tubsn2. Had competitive pricingn3. Had a good warranty programn4. Had an honest salesperson to help me outnnI found all of these at this place. They had tubs all the way from the $4K's and up. I found one for my budget and wanted to purchase it but the salesperson actually encouraged me to buy one that was a bit less because, for my needs he said the one I wanted wasn't ideal. It's not often a salesperson is that honest. He made less so he could fit my ideal needs.nnAlso, I had a minor issue with my tub after it was installed. I called their service dept. and Alex, one of their maintenance tech guys was out there the next morning and fixed it with no fuss and no curveball charges (all was included in the warranty). I was really impressed with them as well. A great experience overall and now it's been 5 months and the tub is awesome. The salesperson's name was Justin!

Tech called first to give an arrival window and asked if there were any special site access things he should know before he gets onsite. Arrived on time and followed instructions for access perfect. Diagnosed problem quickly. Replaced faulty part quickly. Had us back up and running without issue. Good young man who was well trained. He was completely comfortable around my extra large dogs and was very sweet to them. Very glad he had parts on the truck where we weren't down for an extended amount of time.

Best experience ever. If you're looking for Quality, Service, and Price you must visit the Texas Hot Tub Company off 820 in Ft Worth, TX. James Bryant and the rest of the team are simply outstanding! Easy, Fun, and Quick was our overall experience.