Map
Detailed Information
- Place Types Bank
- Address 849 W Hill Field Rd, Layton, UT 84041, USA
- Coordinate 41.0715379,-111.9808274
- Website https://locations.usbank.com/index/utah/layton/layton-ut-branch
- Rating Unknown
- Compound Code 32C9+JM Layton, UT, USA
Photos
Reviews
I never write reviews but I was so frustrated with the service I received that I felt compelled to write one. I went in on a Monday afternoon and there was only one other person in the branch. There were about 7 employees. The branch assistant manager Annette Rhoades helped me and it was nothing short of pathetic. It took 20 minutes for her to activate my debit card and give me my balances. She didn't talk to me while she was on her computer and I had no idea what she was doing and had to ask. She checked her phone and was helping the other reps with stuff. If she was helping other people, why not send me to a teller who could actually take the time to resolve my issue? I ended up not being able to resolve everything I had gone in for because it took so long and I was going to be late for work. Also, she told me that they changed my checking account type without telling me and started charging me maintenance fees! I have my mortgage there so I shouldn't be paying any fees. I will be quickly closing my account and hoping to never deal with this awful branch again.
Fast friendly service
Not very great customer service. Usually spend around 15-20 minutes for something that should take no more than 3 minutes. If you can, bank somewhere else.
I've always been satisfied with the kind and courteous service!
I can't give zero stars. Full of people who are horrible at customer service. The absolute worst bank and branch in Layton. Take your business elsewhere, because US Bank will only infuriate you.
They would not accept a cash deposit because they said it's their policy to not accept more than $500 in cash. What kind of an ignorant bank branch REFUSES CASH ON A VALID ACCOUNT DEPOSIT?
obviously that question is rhetorical because this Layton branch did just that.
-Worst customer service
-Worst product knowledge
-Worst policies
-Absolute worst at caring about account holders needs.
This branch should be closed and the bank manager fired.
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