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En Yts (12/04/2018)
Our experience with Children's as a whole in other departments has been exceptional. With ENT however, the doctors and schedulers frequently fall utterly flat. They have poor 'standards' when it comes to contacting patients (or their parents). As a result they've consistently dropped the ball and delayed care my child needs to continue to improve his overall health. It is disgusting to me the way a complex surgery he required was cancelled without fully attempting multiple methods to contact us. This cancellation costs us incredibly and goes beyond our family to the nursing care he needs almost 24/7 having found other places to work and family that had flown in specifically because of this surgery. The office has been exceptionally unprofessional on multiple occasions and fails frequently to communicate fully my child's needs.
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