Map
Detailed Information
- Place Types Hospital
- Address 397 Little Neck Rd Ste 120, Virginia Beach, VA 23452, USA
- Coordinate 36.8427137,-76.0919487
- Website https://www.sentara.com/hampton-roads-virginia/hospitalslocatio
- Rating 2.5
- Compound Code RWV5+36 Virginia Beach, Virgini
Reviews
Sentara Vascular Specialists are true professionals! They are extremely talented, dedicated, caring, and passionate about their profession and especially the care they provide their patients. My daughter received exceptional treatment for a serious condition from Dr. David Dexter. I am under the expert care of Michelle Gideon. I highly recommend these extraordinary specialists.
I would give a zero star if it existed. Their customer service is horrible. You call the number and voice responsenputs you on hold for over 10 mins every time. Then you’re transferred to voicemail and no one calls you back. Then when they call to verify you’re coming in for the appt, and you tell a real person what the issue is (in my case, have they gotten preapproval from my insurance company, left message re same), they’ll check and call you back. No call back. Day before the appt, call then again- king hold times twice, hung up after holding 15 mins with no live person ever answering. I’m calling my insurance company to note complaint. There’s no excuse for Sentara to either not hire enough people to answer the phones in a timely manner or resolve whatever the problem is. No one suffering with any health issue should be out through this. Being this poorly managed, I wouldn’t trust any of them to operate on me; or maybe the doctors are great and oblivious to the phone issues; one can hope.
I would not recommend any human to them for medical care. I had my arm operated on, specifically, my Fistula. There was too much blood flowing in the Fistula. They opened my arm to restrict the flo of blood, now my arm and hand are swollen. I am also experiencing numbness and tingling in my hand that has altered the use of my hand greatly...The symptoms I am experiencing are so severe, that I just dropped in the office unannounced, so that the Dr can perhaps provide me a diagnosis and scedule an urgent appt so I can receive treatment. Well, two weeks have elapse, and I'm still waiting to have my arm checked to find what's wrong!
The operator named Genesis is RUDE!!! Get a new person in there to answer your phones! Holy cow! I called in to let one of the doctors know that he had called the wrong number so he could attempt to get in contact with the person another way, and the operator was rushing me to get off the phone, cutting me off while talking, like ok, that’s is HORRIBLE customer service and not ok what so ever. Your receptionionist is the voice and face of your company she or he should be more pleasant. I called back to speak to her manager and asked what it was in regards to so I told her it’s about you and your attitude and she made the excuse “I answer so many calls a day I don’t have time...” and I cut her off because that is NOT and excuse. I do the SAME WORK as she does and answer tons of phone calls a day and that’s not my only job and I still treat all customers with care and respect. She should not hold the position she does. That’s is just horrible customer service.
Dr Ashanti spent 5min with me. Another time the needed to reschedule an upcoming appointment, they canceled my appt and rescheduled me a new appointment and sent me an email. All other Dr's call you and ck to see what works for you. Will never go back here again.
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