U.S. Bank Branch

i spent a collective 50 min this morning trying to reach my branch at Bridger Plaza by phone this morning. i called the branch line, i called the 800 line and i attempted contacted on the website. Besides the stress and waste of time as described above, the lady in chat had no idea how to instruct me for mail-in deposit. i will certainly close this account upon my return to bzn. too bad, because i formerly loved this bank when it was a small bank owned by a local group. moreover, any time an employee does good things, they are immediately transferred downtown.

All I can say is wow!!!! I pulled up at 4::42 and the drive thru was closed. The sign says 5pm. I left work early to make and yet closed. Why is your time more important than mine? Your hours say 5 then you stay open till 5! This branch is a absolutely joke!

Need to expand your hours. Drive through that doesn't open until 930? Most other bank lobbies are even open at this point. Your other branch in town is closed - need more access to services and cash. The limited hours are totally unacceptable and the lack of anyone picking up the phone is ridiculous.

Made an appointment with a loan officer to discuss a construction loan. She didn't show for our remote meeting. Then called back an hour later. Made a subsequent appointment and you guessed it...no show and we haven't heard from her since. I'm taking this as a sign. I saw good ratings for US bank that led to us reaching out to them first, but now I have to believe that was a paid advertising type of review.

Have been banking here since it was Herritage Bank almost 20 years ago (bought out by US). Service over the last few years has hit rock bottom. Tried to refinance our house but no one answers the phone. Half the time the ATM is broken; can’t make check deposits greater than $3k on banking app. When the doors were open, the times I had a problem, they tried to dish me off on the 1-800 number. Had a question about a cash withdrawal, so I called the Missoula branch. I was able to actually talk to a real person inside the actual bank! When I mentioned the refinance, they quickly offered to take it on. How sad is it that the Missoula branch offered to take on a Bozeman home loan because my local branch can’t be gotten a hold of? Our house has been refinanced through another bank. As soon as that process is complete, my wife and I will be switching ALL accounts, including my business account, to the other bank. Long story short, this bank is out-dated and behind the times. Absolutely no concept of customer service or adjusting with the times. The bank isn’t even open 40 hours a week 9:30-4:00 M-F /9:30-12 Sat? What about those of us who have real jobs? How can quality bank employees survive? Rather than paying someone to reply to negative online reviews, they should have someone answering the phone. Time to move on.