U.S. Bank Branch

WOW, I don’t even bank at this bank, THANK GOD, but unfortunately, I have to deposit a check once a month & I dread it every time. They have one person working the two drive in lines & I have to wait at least 45 minutes every time. The ATM is out of order half the time too. So ridiculous. Open the freakin building & require masks. Getting a job done in a timely fashion shouldn’t be that difficult. Hire more people, put more people on a shift, do something! I wish I could give zero stars.

I was referred to a real estate agent I ended up not using to US bank and she said they are awesome. NOT TRUE AT ALL!!!!. The loan officer was very inexperience. Even to the day we closed the house...my social security number was wrong. They had to crossed it off and write the correct number with a pen. Fast forward two months later to my first mortgage payment experience...I gave the teller my name and they couldn't find me in their system. I gave them my social and it pulled up someone else's loan. I felt embarrassed and violated. That was too months later I think. Then i had to spent time again with the loan officer to correct my social security number on their records. I want to say the rest is history but i wanted to give them the benefit of the doubt and try to see the good in people. Well, i should have said the rest is history earlier. It didnt stop there...its like walking into a minefield everytime i pay my mortgage.nThe customer service is horrible. The service is extremely slow and the attitude towards customer is very unacceptable. It happen almost every time I go there. I have way too many unresolved issues with this branch. For example, after waiting in line for a long long time, the blonde lady there had the audacity to tell me next time dont use my card to pay my mortgage because it takes too long and so next time pay my mortgage with cash. I told her its not my problem they are not working fast and understaffed and she rolled her eyes and gave me attitude. Despite of that, I listened to my wife and I went to ATM to get cash from then on. She didnt even thank me for my business. The next time the black hair lady told me my i owe more more like $400 more than my monthly payment and she was freaken rude about it and it turned out the $400 was was paid interest. Last week, I went to paid my mortgage and the other lady said she needed .30 cents more...I asked her why Im paying .30 cents more and she rudely said she doesn't know just contact my mortgage officer. I have nothing but bad experience with US Bank. My review is getting longer and I have more to say how bad im treated at this branch. But I will leave like this because Im changing banks. The probably dont care because they make more money from other victims of their customer service and system but at least I will be one of them soon. I will take my business somewhere I can feel appreciated and they valued my contribution to their business. If you are reading this review, please save yourself time and headache by not taking your business to US Bank, especially this branch. The branch in downtown Idaho Falls is even slower that this one, especially if you are waiting in the line on Broadway st. If you are banking at US bank and have been treated good...you are the lucky one because most of us are not as lucky. There is a reason why this branch review is 1.8. Thank you for reading my review and do yourself a favor.

Very Very long wait at the drive thoughs. US Bank has closed my local branch in Shelley so I've been forced to drive 15 miles to Idaho Falls. First tried the 1st Street location sat in the drive through line. After waiting 20 minutes with no cars moving even though they had several lines open I finally gave up and drove to the Idaho Falls downtown location. So far I've been waiting 15 minutes. Again, the line isn't moving.. This is ridiculous. I will be closing my accounts if this is not addressed!!!!!

Spending 50+ minutes in a drive through with only 2 cars in front of you is not okay. That said, their mortgage and business divisions are great....just wish I could get things done without taking an hour

The worst bank ever. Switching all my accounts to a locally run bank here in Idaho. Horrible.