Roswell Family Care

We have used both Dr. David and Dr. Gina. We have been seeing Dr. Gina the most and I just adore her. We ranch in two different states so have a primary pediatrician in Texas for my little girl but also need to have a Dr we can see for stuff when we are here and we have found that in Dr. Gina. She is so so so sweet and kind and understanding. She’s also a mother and gets the new mom worry and always takes such good care of both me and my baby. I am so so so thankful we found her.nShe’s truly wonderful. We just love her.

great staff, excellent and super quick visit. Annette Aguilar CNP was really helpful and informative during my visit. I will definitely see them again if/when I need to.

Amazing! I was in a situation where I could not leave the house and the amazing people that work there took care of me over the phone. They recognized that it was a minor emergency and were quick, friendly, and sympathetic. They are my go-to place for medical attention and will probably always continue to be because of their service.

I was there a month ago they were supposed to set up an appointment with a dermatologist in Albuquerque but they never did I called after a month to see what was taking so long cause I still hadn't got a call confirming the appointment from the dermatologist in Albuquerque like they said I would but the lady who answered the phone just forwarded me to an answering machine in the same building so now I've been left with no help because they refused to prescribe any antibiotics and decided to send me to a dermatologist who failed to even try and contact me about my appointment if they even made the appointment for me in the first place these people dont care about your health

I had three visits with the NP M.Ramos, she was very informative and professional. All three visits did not have a long wait time which was great. Now the billing and payment experience was not so great. I received my bill in the mail on the due date that the payment was owed. I was confused of why I owed money when I paid my copay at the beginning of each visit. So I called Roswell Family Healthcare and left a message to call me back on this matter. They did not return my call, so I visit them. Prior to the visit, I was informed by my insurance company that my copay for UMR network is 40 dollars and for Ardent network is 20 dollars. They did tell me that this facility is in the UMR network. With this knowledge I went to the clinic to pay my bill off. The front desk lady was very nice and called a lady with initials B.L. from the financial department to speak to me regarding my bill. When speaking with the lady from the financial department whom was not professional and seemed to be argumentative. I was not there to argue but to pay my bill in full. She was not an active listener and seem to be bothered with her time with me. I did succeed to pay the amount due on the computer, but never had my question answer of why was my last visit charge only 20 dollars and not 40 like the first two visits. My intention was to make sure to pay all my dues at that moment and did not want to receive a surprise bill in the following months.