Petco

One of my favorite petcos to go to. The employees are always super nice and very knowledgeable. They have a great selection of products and always have our favorite brand of food.

I placed an online delivery order of 2 items and only one arrived, it took an hour of online detective work to finally find the page to track orders, which is not on Petco’s actual website, and then figured out the remaining item will take a few more days despite being ordered at the same time as the first one.nThen I placed a same-day delivery order for another 2 items, neither of which came that day, and about 24 hours later still aren’t here. The order status says “in progress” even tho the store I ordered from is only a mile away. I could’ve gotten them myself by now. The employees’ love of dogs and animals does in no way make up for the absolute lack of reliable customer service.

Arthur very helpful in answering my questions since we just got a new puppy.

I love Petco. I was picking up some items for doordash and the manager was very very nice to me.

This is the first negative review I have publicly given any establishment. Let me start by saying that my husband has been coming to this la Mesa location for our loving boxer charlie for about 5 years since he moved here to la Mesa. We have not once, ever had any issues or complaints with any of the staff there or any negative feedback when picking up our dog after his grooming appointment. In fact we rio at least $10-20 every visit. Today, we will not be returning to this location, we have filled a corporate complaint and need to express to fellow customers and staff at this location how unprofessional and uncomfortable they made us feel on this visit.nThe staff member Trina Taylor, was helping another customer check in their dog; there were several other patrons in line along with myself. She decided in-front of other customers to loudly and inappropriately indicate that my dog is aggressive with other dogs and to watch out. While my husband holding charlie who was sitting their patiently waiting to check in but in absolute shock. Sam my husband is a Purple Heart recipient of the US Army and an Iraq combat veteran; Sam dog charlie is a combat veteran service animal registered through all points of the and VA who was given professional on leash canine training. Charlie - is great on and off leash, great with other dogs and people and has never had an issue at any other locations we have been too along with when we leave him at wag hotels. The two points here are that 1. If there was any issue, the employees at sed location must share this news directly with the customer regarding the dog. 2. To not embarrass and disgrace a dog/customer in front of other patrons; any one included. And again, this dog is a service animal. Period.nThis message is to express to the staff mostly at this location and frankly anywhere this is not how you handle this.nLastly the manager - had poor communication skills along with no solution or remorse to make us feel at all comfortable when attempting to address this with her ; Kristeen.nTo all our local veterans thank you for your service but please be aware. Extremely disappointed