Map
Detailed Information
- Place Types Bank
- Address 214 Factory St NE, Sugarcreek, OH 44681, USA
- Coordinate 40.504088,-81.6387625
- Website https://locations.usbank.com/index/ohio/sugarcreek/sugarcreek-b
- Rating 2.1
- Compound Code G936+JF Sugarcreek, OH, USA
Openning hours
- Monday 9:00 AM – 12:00 PM
- Tuesday 9:00 AM – 12:00 PM
- Wednesday 9:00 AM – 12:00 PM
- Thursday 9:00 AM – 12:00 PM
- Friday 9:00 AM – 12:00 PM
- Saturday Closed
- Sunday Closed
Photos
Reviews
Had excellent service for our small business. Very attentive and considerate of our unique situation and made excellent recommendations to help get us up and running.
The service at the US Bank branch here in Sugarcreek has always been phenomenal. I enjoy going in there and I'm always greeted with a smiling face.
Nobody really knows how to do much of anything. It seems like every time I am there, “ The Wi-Fi is down” or “ we are having problems with our computers today.” When your business primarily runs over Internet, and uses computers, it is of first importance to make sure that your systems are running. It is important to have employees who know how to take care of your customers. This branch is horribly run, and low quality.
Was referred here to refinance out mortgage. The lady was very vague in how she was going to do this. Ended up applying for a Home Equilty Line of Credit which they send you a link to complete by yourself with no assistance. I emailed the lady about corrections to make to the application and she never responded to me. Called her after 3 days when I got the disclosure that I somehow applied for a 2nd mortgage for an amount far below what we discussed. She claimed that she would try and get the application amended and fixed for me but called me back an hour later and said the application was rejected. Poor customer service and lack of knowledge on their application system is evident. I would not recommend going here for any refinancing needs if you are hoping to have a professional guide you through the process.
Every time I visit, their system is “down”, or the people at the front desk don’t have a clue what they are doing. IF they are able to do what I need, I can expect to waste 30 minutes of my time.
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