Pet Supplies Plus - Medford, NY

I visited this store twice in the past week. I found the store well-stocked, clean and easily accessible. I met the store manager, Kelly, who is very friendly and nice and she helped me as she looked for something on the store shelf while I held on the telephone- and guess what? She had it. All the other staff is equally nice and helpful. This is my new pet store. I recommend you give it a try.

This my third time ordering my dog’s food and treats from Pets Supplies Plus. I was getting dog food and treats from Chewy. Pet Supplies Plus’ prices are cheaper than chewy. Their customer service is excellent! I do curbside and I don’t mind driving to their store since I am out of range of delivery. There’s always a personal handwritten thank you note which is so special. They also include some free samples. I feel like a valued customer. I like also receiving their coupons for additional savings! I’m glad I found this place! They work hard for your business and for these reasons I give them a 5 star rating.

I never write reviews but today I felt the need to. First and foremost, I shop here weekly and the employees are so beyond friendly, welcoming and helpful, no matter the day or time. But today, I overheard an employee/or manager speaking with a (rather unruly) customer who was attempting to buy multiple goldfish for one bowl and was not understanding that that was not only unethical, but not possible as the fish wouldn’t survive. The customer could not grasp why they couldn’t do this and was giving the employee a rather hard time. The employee handled this situation with grace for the customer and respect for the animal and in the nicest way humanly possible, refused to sell the fish to the man. I feel as though most other pet stores would sell these fish with no questions asked, but this earned great respect for me as this employee truly cared about what people would say are “just fish”. As a fellow animal lover, I am proud to shop here after what I heard today!

The Groomer Hannah was absolutely amazing! Even with my crazy description ud83dude1c she knew exactly what I was looking for with My dogs cut! And took amazing care of her. Bow & Bandana and everything! Highly recommend Hannah in the Medford location!

Only been a few times but staff is consistently friendly and knowledgeable, curbside service is excellent if youre in a time crunch!! Prices are much better than the larger chains and they always have good sales on things my cat likes.