Rome Memorial Hospital

Was very sick and needed my gal bladder removed back in May this year. Was treated like a test subject. Left in the room for hours at a time with non stop vomiting. Was told I would see the surgeon before my surgery for consultation, he never even came into the room to talk to me. It was a joke of an experience for me very unprofessional. Overall the surgery went well luckily but the comfort level I put at a zero. Also the hospitality is a zero to from me.

I have had 4 babies born at Rome between 2013-2020 with wonderful care from the nursing staff and doctors!!

Ive always had a great experience at Rome Hospital. Ever since day one. I was born there 52 years ago. I have several family members that work there and have worked there. And my uncle was an attending physician there.nnWell, let me explain my recent experience. My mother has been in and out of the hospital for the last year and a half. Sometimes twice a month. She has a few health issues. One in particular her liver is failing. So, this has been very serious.nnShe loves Rome Hospital and all the staff there. And so does my whole family. Especially the nurses and the great way they take care of her during her stays.nnWe just got her home last week from her second time at Rome Hospital this month (March). I was out of town on business. But, am in constant contact with my mother. And my brother and daughter. Between the 3 of us we look after my mom.nnShe lives in the apartment buildings right out the door of the emergency. Actually her apartment is on the bottom floor facing the hospital’s ER. My uncle was the manager there for 40 something years after retiring some years back.nnAfter speaking with my brother a few hours prior. My mother was not doing to well. So, he was going to try and get her to goto the ER or have her Dr admit her to the hospital over the phone.nnComing back from Syracuse on the thruway. I lost contact with my mom and my brother. Now, I had no idea what was going on. Was my mom ok?!? Was she at the hospital, or alone in her apartment needing help.nnI pull into the hospital parking lot in the lower parking lot off the ER. My moms back door is right there. Great! I can run into her apartment and see if she is there or if she is at the hospital. There are maybe 5 cars in the ower parking lot. With atleast 20 vacant parking spaces. My car is taking up 2 spots, as I frantically pulled in. Hopping out of my car I start to make my way to my mother’s back door.nnI hear someone yell over my shoulder. “Hey, are you just going to leave it there like that?!?” I turn to look and only see someone in a black costume with a flag on the shoulder. A few minutes later I realize he is wearing possibly a security uniform. Not, sure at this point who he is, yelling at me over his car’s roof. He never identified himself.nnI said, I have to check on my mother, and started to make my way forward again to her door. He yells again at me about having me arrested for trespassing and having my car towed. I cant believe this is happening Im thinking to myself.nnI was furious at this point. Worried about my mother possibly needing help and no one there to assist her. And now this rent-a-cop is threatening me with jail and having my $60k automobile towed.nnIm furious at this point. He keeps babbling at me. I dont have time to explain anything to this kid. So, I jump in my car and now have to drive up James st. and make my way again to the front of my mom’s apartment building. Park my car again. And make my way to my mom.nnUnfortunately, she is back in the hospital. But, I know the health staff there will see to it she is back on the right track again. As they always do.nnIve never seen this kid before at the hospital. And hope I never do again.nnIm not sure if he is a employee of the hospital or a 3rd party outsourced rent-a-cop.nnEither case, he needs some training. To first, how to evaluate and understand a situation and how to deal with people in emergency situations. Not to further escalate an already serious situation.nnI did not appreciate his threats of having me arrested for trespassing or having my car towed.nnFrom now on regardless of where my mother is. Im going to be parking else where and not at Rome hospital.

My grandson was born October 8, 2020 at the hospital with a phenomenal team of doctors and nurses. The patience they had was top notch. The maternity ward is amazing! The staff deserve an applause after dealing with our situation! Thank you so much!!!

First time I've been to this hospital and I was really satisfied with their service. From the ER to the second floor where I received the care, I was impressed with how friendly and informative the staff were. I would definitely choice this hospital again if needed.