Build-A-Bear

This particular store is extremely slow, and the employees are not trained very well. I brought in two bears I bought online to add a little extra stuffing to them. After they added the stuffing, they completely butchered the bears while trying to sew them back up. The first girl who tried to sew the bears did not seem to know how, so she gave them to another employee to fix the disaster she created. This employee tried to fix them, but they still looked awful. I ended up taking them to a different Build A Bear store to have them fixed. The other store did a wonderful job, and did it in a fraction of the time. Bottom line, if you want poor service, poor quality bears, and want to wait an hour for something that should take 15 minutes, go to this location. Otherwise, go to the Murray or Orem locations. They are MUCH better than this one.

Fun for all ages, get ready to shell out some cash tho!

Nice little store. With the virus operation separation in effect, they made us stay at least 6 feet away from the other guests, and they asked that we touch with our eyes and not our hands. Because touching and feeling each stuffed animal is part of the experience, I'm giving it one less star. That, and the prices are extremely high. Still, picking out the pet for a child, stuffing it, putting the heart in, birth certificate, etc. All of it makes it a great experience. Loved this place as a kid, and still love it now.

I get the virus is inconvenient but we took the train from ogden to farmington and was told there would be a 1 hour wait due to only being able to handle 16 people including employees. We waited the 1 hour and was told it would be an additional estimated 45 minutes. We left rather than miss the train home. Maybe in the future if you cannot allow more than 16, only allow 1 additional person per bear being built. 3 families of 5 people for 3 bears ruined it for the rest

Our journey at Build a Bear in Farmington station began with 2 groups being a head of us. This turned into a 30 minute wait time. My kids are young and very excited. The stores leave the doors wide open just taunting the kids to run in to see what toys they like. My kids did pretty dang amazing just standing there knowing soon they could go in. My 3 year old didn't venture more than a foot from our group dot that was on the sidewalk, and Heather, the employee, snapped at her to get back. My daughter was over 6 feet from anyone else (social distancing like a champ per state and county guidelines), and we are on the SIDEWALK outside the store!!! Freedom 101: people can be wherever they want on a sidewalk. We get more robotic instructions before being allowed in. (not to touch anything, and stay 6' apart as if we can't read all the posted signs) Continue down to stuffing the kids bears. Heather who barked at my 3 year old on the sidewalk, helps sew up the stuff animal. She then goes to toss it in the bin for my child to grab. Completely misses and throws our new Bear on the ground. 🧐 She wouldn't pick it up, didn't make my daughter a new one. Talk about double standards as she barked at my daughter for moving 1 foot on the sidewalk outside. Are we enforcing healthy standards or not?! I was irritated to say the least. But let it all go. Till 3 days after we had purchased the 3 bears, my sons sound stops working. I go in to get this replaced and Heather (the same rude lady from Thursday) has the nerve to charge me $7 for a new noise chip, as if it's my fault the sound stopped working. This store is run horribly, with poor decisions. If they truly cared about the customers safety they wouldn't be throwing bears and still selling ones they drop on the ground!! Such a double standard. I will not be going back.