Lucy's American Tavern

Meg,the manager on duty, was less than accommodating upon our arrival on 10/27/20. When my sister & I made our reservation, we were under the impression that there would only be 12 people attending. When we arrived, we saw that the parents with children brought their toddlers with them. We also arrived moments after some of our reservation arrived and walked into Meg being extremely aggressive due to the confusion. We apologized multiple times,instead of Meg trying to accommodate my family, she took this opportunity to reiterate over the heads with regulations as if we did not know we are amidst a pandemic. We understood that out the gate but she chose to drag the conversation out rather than being a solution-based manager. During this conversation, I asked her to step back from my sister and I, as she was overtly communicating with her hands & it felt aggressive to us. At this point, Meg still had no resolve for us and the restaurant was at less than 50% capacity which means that this could have been an easy fix for both parties involved. Instead, the toddlers were seated at a high top table that was barely visible to us. Because we didn’t find this to be a safe resolve, my brother and sister left the restaurant to drive 15 minutes to drop their children off at their grandparents home. While this took place, my family waited patiently to be met with a waitress and we did not meet her until about 25-30 minutes after our brother and sister left with the children. Once our waiter came and introduced herself, Cory, was very kind and had great customer service. I don’t plan on visiting this restaurant again which is sad because I’ve supported them since their opening in spite of their being little to no people of color working front facing roles.

Y’all Need my granny to help y’all with your Mac n cheese ud83dude29ud83dude29ud83dude29

Foods great, great staff, location not the greatest with all the traffic right outside but still a great spot.

First time going here and have always wanted to try it. The steak tips were great. Had a little kick to them. Nice selection on the menu. Service was a little slow, but wouldn’t stop me from going back.

Those Italian Egg Rolls give me life!!! Courteous staff. Love the multiple channels and duplicates of the TV stations. Can always get a good angle mo matter where you sit.