Citizens Bank

The Bank Manager of this branch in present time April 2020 seemed clueless on how abroad global sourcing remote hiring works (when abroad companies hire you to work from your location, not theirs) and a Bank is way above the criteria for the needs met to have this service done. My experience was, needing a USCIS form filled out proving to the abroad company that I am a citizen with full eligibility to work in the USA. A bank employee being a good standing member of your community and also having professional credentials can accomplish this task both easily and also legally. There was constant struggles and confusion, even with my supporting facts and even offering the company emails for further verification, it was hard to get the form filled out, and a mistake was made, and I tried to go back to which the branch manager refused to fix the one error. He just refused to listen to my facts or the company that hired me facts about the unique situation. The manager here seriously needs to learn how to relate to the individual's situations and with supporting facts and evidence confirming the legitimacy of the task at hand, there shouldn't be any cause for concern. I find this very unprofessional for someone who holds this type of position. With more and more people reverting to remote or at home jobs, remote hiring processes like my situation are going to become a more and more common thing as time goes forward, and this Bank Manager should learn how to deal with these types of documentation, especially having notary credentials and other such bank related credentials, this was a very unprofessional reaction to this task that a notary public should be able to and is able to get this simple task done.

I live 10 miles away and instead of going to my local branch less than 1 mile away I come to this particular branch because everyone here goes above and beyond to make sure all your banking needs have been met. Exceptional service and super friendly staff!

There was a lady at the counter who was always angry and extremely impatient. If it is not necessary, I will not go to your home for business.