Wells Fargo Bank

Waited in the drive through for 40+ min watching every other lane go. We were only 3 cars back! We call and the manager he said he wasn’t sure how there running the drive through because he’s in the office. I’m not sure about you but how is that proper management skills. Being a manager mean making sure operations are running smoothly. Plus we had a cranky 1 yr old in the back! Finally made it up to the teller just to have one person take our card and than another person finishing the transaction only to ask us the same questions the first person asked. At least the employees were pleasant.

Very disappointed! Not very helpful to elderly citizens my father prefers face-to-face encounters when he dealing with his money. This bank absolutely refuses to meet his scheduling time frames and hasn't been able to do any banking since March. at the beginning of March I went with him to get a new ATM card set down in the bank and they said they would send it as soon as possible, never received it. It is now July no new ATM card no one willing to set a meeting within his time frames just plain disappointed.

Worst experience ever. My mother passed away and I needed to gain access to her account. Made an appointment for 9am arrived 10 minutes early was made to wait outside until 9 am precisely in over 100 degree heat. Proceeded to meet with a banker. I told her the documents I brought which she told me to bring during an earlier phone conversation. Asked me if I brought information from the IRS never did she ask me this during our prior phone conversation. So I had to reschedule during her banker hours. Made another appointment on a off from work as I work full time. Arrived 5 min prior to 9am. Now being told my appointment is 9:30am. Very inconvenient. I have been a Wells Fargo customer for over 30years and have never been treated so poorly.

They do NOT care about you here. You will be just another number. What’s going on with places these days? This bank should really reconsider it’s approach to customer service.

Amanda Ramirez helped my new hubby and I navigate myriad questions about an existing CD and time account, a Way-to-Save account, and two checking accounts. Not only did she competently answer all our questions, she helped streamline our banking process. I especially appreciate that, give that I live three hours away from the nearest Wells Fargo (mental note: ask Wells Fargo to have a bank in Falmouth MA). In addition, Amanda took the time to enjoy some of our wedding photos. We are still very much in honeymoon phase, so it was a nice welcome pleasant personal touch that Amanda shared in our joy right there in the bank!