Fifth Third Bank & ATM

A couple days ago I lost my debit card and I came into this branch to put money on my 360 card, I asked the lady to transfer funds from my checking to 360. She takes me 360 card, looks at it and puts the information into the computer, after a couple minutes she hands me my card back and says that it had been done. After I had left I noticed that she had transferred my money into my goal setters account.... so I called back, a man that’s been very rude to me before answered and I told him what happened. I had the card but since it was in my mother’s name I couldn’t use it in my account. Why didn’t they women at the branch tell me that instead of doing whatever she thought was right? She obviously needs more training if she wasn’t going to tell me I couldn’t do it like that. So yesterday, I called ahead of time and asked if I could come into set up my own 360 card. When I got there they said that they would be right with me. I waited for a good 15-17 minutes while other customers jumped ahead in front of me. I had to go to a entirely different branch, that was 13 minutes away. When I got there they woman got with my right away it I was only in there for about 5 minutes and she was incredibly nice! I don’t recommend going to the branch on Thompson Lane at all. Make the trip to a different branch it’ll be way better and you’ll leave satisfied.

Very friendly and caring environment!! Nick is Awesome

Bank routinely closes earlier than posted hours. I have experienced this on several occasions. Customer service is very poor. Difficult to contact bank branch by phone. Automated system does not route calls to main call center. Nearly impossible to do business with this branch

if you like to wait come here, they gotta take a lunch break in between every customer

Very fast, got in and out in a jiffy. Having a traffic light made this a super convenient location.