BB&T

Appreciated Manuella’s service

Amazing service and bilingual customer service

I wanted to express my appreciation for your help. My husband is a trucker and was having trouble with his card. Your location went above and beyond to fix his problem. Thank you so much for helping him. BBT has always been here for us and your institution is fine example of customer service and what it should be.

Very disappointed with Veronica at this branch. There's more than depositing and withdrawing money when working at a bank. Apparently the tellers are not train to handle every matter. Veronica made a mistake with my transaction and put the blame on a representative she called from branch info, to question what she was doing wrong. Also lied about her manager not reporting to work today and returning my phone call. I think very highly of the Gulch area but its very disappointing that the bank in the area lacks knowledge on how to help customers with simple banking operations. Its going on 3 hours and I'm still waiting on Laura S the branch manager to reach me...

The staff is currently horrible. It used to be great here but I had a major issue that was not solved I requested a manager and was told there was not one on site. I have closed my accounts because of the ignorance at this branch.