Home United States Massachusetts Bank of America (with Drive-thru ATM)

Bank of America (with Drive-thru ATM)

1857 Centre St, West Roxbury, MA 02132, USA

Map

Detailed Information

Place Types Bank
Address 1857 Centre St, West Roxbury, MA 02132, USA
Coordinate 42.2864759,-71.1547385
Website https://locators.bankofamerica.com/ma/westroxbury/financial-cen
Rating 1.9
Compound Code 7RPW+H4 Boston, MA, USA

Openning hours

Monday 9:00 AM – 4:00 PM
Tuesday 9:00 AM – 4:00 PM
Wednesday 9:00 AM – 4:00 PM
Thursday 9:00 AM – 4:00 PM
Friday 9:00 AM – 4:00 PM
Saturday 9:00 AM – 1:00 PM
Sunday Closed

Photos

Reviews

Matthew Saks (08/09/2020)

I really don't understand all the negative reviews. We recieved fantastic service that went well above and beyond what you would expect from a local bank. We went to transact the sale of a car on Saturday. The bank manager accommodated us with a last minute appointment with the notary. When the buyer was running late, they held the bank open for us so that we could complete our transaction. Stayed late to count and verify the bills. Treated us and the buyer with upmost professionalism and courtesy. I really can't thank the staff of this bank enough for helping us with everything. Truly phenomenal service. Would highly recommend this branch.

Jeff Toy (09/14/2020)

Tried to reach this branch this morning by phone multiple times and nobody would pick up the phone. Ended up having to drive to the location and there were employees literally standing around. Shame they don't answer the phone! This is a large customer service miss!

Karissa Parker (05/16/2020)

I took money out from a drive through BoA atm, and one of the ten dollar bills that came out was torn and only about 1/2 remained. I went inside to exchange the damaged ten for an acceptable ten that I could use. The two women at the front desk were very rude and refused to replace the bill. I explained to them that it was their own BoA atm that gave me the damaged money. They said it wasn't their problem and that they didn't accept or exchange damaged money. I had to drive to a different location (Roslindale BoA) where that bank branch exchanged the money for me. When I told them how the west roxbury branch treated me they apologized for that behavior and said that it was not BoAs policy to refuse the exchange of damaged bills. The customer service at this west roxbury location is mediocre and now I understand why it has a rating of less than 2 stars. Avoid going here if you can...

Rachel Zylberfink (12/05/2019)

They need to hire more staff. Do not come here if you have less than an hour to waste waiting. They also don't honor appointments. I was told to make an appointment online but it was a meaningless gesture. Will never come back here even though it's the closest location to my house.

Lois Linsky (02/01/2019)

Terrible customer service. Always one teller. Lines are horrendous. Try going on a Friday. Just pitiful. I am thinking of pulling out my account and going to another bank. The teller Ameline is nice. The management had better wise up and put in at least 3 more tellers

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