BBVA Bank

Dreadful customer service during the current difficult times we are facing as a nation trying to keep things moving and conduct business with such reduced contact and resources. I secured a signature loan from BBVA, a bank at which I was already a checking account holder. When I originated the loan I was told I would receive a .5% rate reduction if I made the payments via auto-debit from my BBVA checking account, seeing this as a reasonable incentive I agreed. To my knowledge the interest was NEVER reduced, but did I complain, no it wasn't really worth the time to me. There came a time when I was unable to move the funds needed into the account to cover an upcoming payment, so by the nature of electronic banking the debit did not go through, I was assessed a fee, and a late charge and was reported behind to the credit bureaus... Just fine, all my fault at this point. I called their customer service to inquire as to what exactly was needed on my part in order to put the account back into a current status, upon being informed of the complete amount due in order to bring the account to current I inquired if I could transact that business with them at that moment on the phone, the answer was no, you must go to the branch, or make a payment via their app and then go in or call the banker to make sure the payment was applied correctly or it won't get cleared.... Seemed less than informed or maybe just a bit shady.... Well folks the branches are closed, so I called my actual branch, literally the branch in Las Cruces where my account was originally opened, they are not able to connect me with a personal banker so that I may make the account current..... Interestingly, during the life of this loan I have had personal bankers from my branch reach out to me to inquire if they might help me in refinancing the loan or if I needed any other services they may offer.... However not a peep from them after a missed payment... I find that a bit on the garbage side, they're happy to try to lend you some more money, but a little hiccup and not a sound about if they can help me get the account current or if there was some problem. I just received a call from their collections lawyers... What a joke as if I would even speak with them. Extraordinarily disappointed overall at this point with BBVA and their "customer service". Wouldn't have given the one star if zero was an option.

I've been banking with BBVA for 11 years now. The Lohman branch is my go-to and the service is always expedient and courteous. Their online banking is very user-friendly. I highly recommend them.

WORST BANK EVER! They de-activated my business account without sending me any kind of notification (phone, email, text, nothing!) - even though there was deposit and debit card withdrawal activity for the past 5 months! The way I found out about this is when an electronic check was "rejected" - the check was drawn on the account by ME to ME, the same person and address on the account, and deposited to another bank. They rejected a check that they issued! More than enough funds were available! DO NOT DO BUSINESS with these guys - small business owners beware! Mr. Jeffrey Silva and Mr. Jessie Rocha blew this issue off as "Corporate offices did it", and "I'm on vacation". They do not respect their customers. WORST BANK EVER!

Is this even a real bank? This place is a joke. I went in to this location because my ATM card was about to expire. I asked them if they would be mailing me a new one before the expiration, I confirmed the mailing address with them as well. My card expired last month, and what do you know, I didn't get my new card in the mail. I went to this location and again to check on my card and they never mailed it out. I have had nothing but problems with this bank. How does this place stay in business?

Great bank. I have business and personal accounts with them. Their website and technology are up to par, customer service very friendly, and banking with them is very nice. Much better than local banks who are old fashioned