New England Baptist Hospital

Told next day up walking. No. 4 days can't move leg off bed. 3 days food plan awesome. Finally,mostly rx got leg down. Do stairs, on crutches, up & down...go home. Really? Parkingnridiculous.

The staff, the care from pre admission to discharge were fantastic. Jenks 4 and 5 nurses and staff are thoughtful, caring , skilled clinicians.nThank you for making the entire experience positive!

My experience at New England Baptist and with the surgeon there, Dr. James Bono, was unprofessional, undeserved, unnecessary and preventable. I developed an internal bleed (hematoma) at home 4 days after knee replacement Dr. Bono's and his nurse's responses to phone calls as this was developing and I was experiencing increasing swelling and pain was to increase pain meds and insistence I did not need to be seen, just move more.nnWhen Dr. Bono finally agreed to see me after 5 days and it was determined by him and two colleagues that it as indeed a hematoma thankfully with no infection, they reported that it was caused by a blood thinner that should not have been given to me post surgery.nnThe worse part was that there was no outpatient clinic for the time I spent having the hematoma diagnosed, which involved seeing 3 doctors, having blood work and images. I was left in a wheelchair in the hospital lobby for 7 hours between appointments and tests to diagnose the hematoma and rule out infection, with no pain medication or way to elevate my leg higher than my heart.nnWhen the hospital president reviewed my complaint, Dr B claimed he had consulted with my oncologist before starting the blood thinner. There was no record of this in my chart and my oncologist reported she'd not been called before the blood thinner was administered.nnThe president's apology was appreciated but there was no acknowledgement of Dr. Bono's lie about contacting my oncologist or indication of any reprimand. Dr. Bono has never acknowledged my formal grievance or apologized. The lack of a clinic environment or some comfortable or private process for a patient with a post-surgery complication aside from waiting in a lobby in extreme pain with an un-elevated limb felt as if this facility and surgeon shows a total lack of preparedness for post-surgery complications.

Hi, I was scheduled for knee replacement surgery on 28th February 2020. I went to NEBH for my prescreening on 19th February, expecting an exam, and maybe a couple of blood tests. I was a new patient, In fact I didnt even know this hospital existed until I met my surgeon.nAs I arrived at NEBH, I did expect two to five hours there, because it was clearly explained to me. That my prescreening would be at Least two hours.nSo on 19th February I had a thorough medical history going over, and I had some tests, they did an EKG, and some blood work. They did xrays of my knees, they saw that my results Needed some extra visits with a NP. Who spent two hours with me , i saw another orthopedic/spine doctor, and they had me see one of their cardiologists, because my cardiologist wasnt available at that time.nI was treated like royalty , and was very impressed with my prescreening . It was a long day, but the staff went over my full medical history and did an awesome job of making me feel welcome.nOn the 28th of February , my original surgery date, I had to be at the hospital for 10.00am. So we arrived around eight thirty. I registered, and because we were told my surgery would be at 1.00pm, I expected to go down to the prep area at that time. I was called in earlier and got to be well cared for during my prep time. I'd mentioned on the day of my prescreening, that I had a urine infection.i'd been on antibiotics though.nThey explained that I'd be on IV antibiotics, because that was a normal part of the surgery. All patients were given IV antibiotics. So I went through the prep time, and had gotten all my preperation done. My IV was placed, I met my doctor, and was really impressed, that he was on time. He arrived at twenty minutes to one. Unfortunately at the very last minute my surgery was cancelled. But it was for a really good reason. I still had the urine infection . At the time we had also heard that covid 19 was in the USA, but as yet it hadn't started spreading. Or wasn't a threat. So I go home, and my surgery is cancelled three more times because of covid 19 starting to spread. I shared my story because my experience with the medical staff was awesome. They took great care of me, even though my surgery got cancelled.nI'm supposed to be rescheduled for 24th June 2020 now, but I'm not sure if it is going to happen, because of the restrictions with covid 19. I wanted everyone who reads this though , to know, that everyone was very professional and treated me so wonderfully, yes I was disappointed that I could have already been recovered from My surgery by now. But I am also glad that I experienced such awesome care. Thankyou Dr Pugliano and your team for showing me how special I was, on both days.nYou will all be well cared for at NEBH. I wish you all, who read this A very speedy recovery,and all the best with your surgery. This hospital is wonderful.

New England Baptist Hospital has a wonderful reputation for Replacement Surgeries, and now I know why. When I realized I needed a hip replacement, I began researching and NEBH’s name kept coming up. Not only from ads and the internet, but from the mouths of people I knew and people in the street.nnI wanted the best, and I got it at New England Baptist. Everyone was professional and willing to do whatever needed to be done to make you feel comfortable. I felt very informed in the Pre-Op meeting. Luckily, no Covid, so I could proceed.nnMy surgery was Aug. 14th. This is August 20th, and I will be taking a little walk down my street today for the first time. My recovery is still painful, but not from the surgery, it is getting those muscles to move again.nnDuring my stay at NEBH, I was treated very kindly by all of the staff, and in those times when my pain would soar (mainly because I overdid) they were their with their expertise to help me get through. Their jobs aren’t easy especially during Covid, but they were the real thing.nnYou can always tell when you are asking employees how many years have they worked there, and the answers of 15, 19, 29, 24, and 30 years comes back to you, that there is a strong connection and dedication.nnAND THE FOOD was EXCELLENT!nnI know not everyone’s recovery will be like mine, but now that I have the time, I would like to personally thank my surgeon, Dr. Sambaziotis, all of the prep nurses, all of the recovery staff ( especially Kelly who pulled me through one of my bouts and Katie with such professionalism), and all of the others assistants, interns, associates, and therapists too numerous to name. They keep NEBH humming. (Literally, many of them hum)nnTo the Best! Thank you from the bottom of my heart!