Delta Community Credit Union

My wife and I opened a joint checking account with Delta so that we could take advantage of their low rates on other types of loans. Our experience has been excellent. The staff inside the branch are always positive and professional. They are always able to take care of us quickly as well. There are a ton of perks including free coin counting as well. The drive through services run smoothly, and there is a drive through ATM as well.

I open a CD online. It requests me to visit a branch for verification. It took them several days to get that going. I went to the branch. It was start of the COVID. They told me I have to make an appointment to enter even though I was there. So, another trip wasted. Set up the appointment. Went in. The clerk is very nice and friendly. However, I received some incorrect information. I asked if that was correct. She went away to verify, came back to tell me, yes, that was correct. After the appointment, my account was finally set up. I logged into my account, set up fund transfer for my accounts. A savings account was created for me and a five-dollar was drafted from my funding account. For several weeks, I saw a balance of zero even though there was five dollars in it. I emailed them for the question. It took them two emails to tell me that five dollars is like a hold / deposit in the account. The representative in the bank could provide me this information to avoid such miscommunication / headache. Then I verified that my information is correct that I can limit data sharing unlike the clerk who verified with her peers / superior gave me incorrect information.nI went to the ATM to make a deposit. Everything went well. But the machine rejected my card. I thought something wrong with my card. I called them the next day. The representative told me there is a 30-day hold period to use the ATM card. The clerk could have told me this important piece of information when I was given the ATM card at the branch.nnAll I'm saying is that a better training is needed to provide customer important information on the spot. It saves time for you because your customer doesn't have to bother you without the correct information.nnAll in all, I'm OK with the small incidents. The other aspects seems to be working fine so far.

I opened a Saving account at this bank about 4 months ago and was trying to make the deposit online, and a note saying online deposit is not available for the account. I called the customer service and asked them to resolve this, and they said they can't and I need to wait until March 15th 2021 to be able to use the bank app to make deposits. I'm closing this account. This bank is not reliable.

I went to this branch after dealing with incompetent people over the phone using Delta’s customer service phone number for fraudulent charges.nnI met with Vera at this location and she could not have been nicer or more helpful. She was quick to file a report and solve the problem. THANK YOU, Vera! I truly appreciate all you did. If only the people who answer the phones could be more like you!

I WOULD NOT recommend using Delta Community Credit Union. My husband was trying to buy a truck and spent 1+ hours here yesterday. He thought they had worked everything out - they had already done a hard credit pull and signed all of the paperwork. My husband had already worked out with the seller to buy the truck this weekend. Delta then called today (less than 24 hours after approving the loan) to say the truck is no longer approved due to high mileage. They never stated that there was a max on miles for a used vehicle. My husband found a 2nd truck within the mileage limit, but they stated that they would not give him another opportunity. HORRIBLE EXPERIENCE. Do yourself a favor and use one of their competitors. I know we will be!