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SunTrust

3501 Vandenberg Way, Estero, FL 33928, USA

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Detailed Information

Place Types Bank
Address 3501 Vandenberg Way, Estero, FL 33928, USA
Coordinate 26.4039712,-81.8114378
Website https://www.suntrust.com/
Rating 1.9
Compound Code C53Q+HC Estero, FL, USA

Openning hours

Monday 9:00 AM – 4:00 PM
Tuesday 9:00 AM – 4:00 PM
Wednesday 9:00 AM – 4:00 PM
Thursday 9:00 AM – 4:00 PM
Friday 9:00 AM – 6:00 PM
Saturday Closed
Sunday Closed

Photos

Reviews

Seb Autorepair (03/19/2021)

Too bad we can’t leave zero stars. Worst customer service of my life. I have been with SunTrust for many years. I normally go to a different branch where they know me. But I was in a hurry leaving for vacations so I stopped at this branch to withdraw money ($3000) my family sent me from Europe for our vacations.nPretty sure they judged me by how I looked and decided someone with tattoos cannot have any money or a bank account. There is both my last name and midden name on the account but only my last name on my driver license. They took my ID in the back and I waited at least 15 minutes. They came back and refused even after verification to give me my money. EVEN told me the money wasn’t on the account yet.nFURIOUS, I drove (with my Mercedes btw) to my usual Suntrust and OH ! Miracle! money was on my account and they gave it to me with a smile. This branch humiliated me in front of other customers. I almost cried because the lady was being extremely rude and judgmental. I wish I would have taken her name down.

Mariola Famula (02/16/2021)

Tue Feb 16th didn’t open at 9am without any information.nFew people waited outside and no other cars were around.nBad customer service and overall bad experiencenI will be changing the bank soon

Judy Fretwell (08/21/2019)

This was the most unhelpful bank manager I have ever seen. We got our whole family to bank, one had to fly down, to get my 91 year old father's business in order. We thought we did. Due to a screw up on their part it was not completed as we asked. So now my brother has to fly back down paying his own way of course so we can hall my poor old father back to the bank. I made repeated calls to manager to get info. Never once did she call me back. I have heard rumors they are going to close up more branches and I can see why. I tried another branch at Coconut point thinking maybe i could get a straight answer, but nooo.nShe was sharp in tone and explaining to me very loudly why she wasn't trying to be rude.My father was starting to get upset. So left just left. They must teach rudeness at Sun trust.

Natalie Davidson (04/14/2020)

GO ANYWHERE ELSE!!!!! There is a reason the reviews are awful. Worst customer service of any bank in my life. Ute bubeck refused to even review a document to be notarized. There is no one at this branch that’s wants to help you every single visit has been terrible. Another time I offered numerous forms of identification they still made me come inside and provide my username and pin before they would allow me to make a standard withdraw. Even though I was withdrawing under the amount of drive through Linda forced me to come inside the branch and continued to ask me for more and more identification. She is clearly not comfortable being a teller and needed assistance in making a withdrawal that I have made seamlessly at every other branch drive through.

A V (09/25/2018)

If I could give no stars I would. Worst customer service EVER in the drive through.Maybe you are losing customers because of who you have representing you. And according to her she has worked there for years! hmmmm. good customer service is about maximizing your ability to make the bad things that happen to your customers go away really quickly.. not creating a bad experience. (older 50+ lady with grayish curly hair and glasses)

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