Bank of America (with Drive-thru services)

Spanish customer service is terrible. I got treated horribly. Can’t conceive how they let such impolite people to work at a bank. I will never come back.

There are 5 people waiting and only 1 teller while others are just walking around laughing smh

Lucy Martinez relationship manager was amazing. I opened my new account. very personable. very talkative and active in the process. one of the best times I had making a bank account. hopefully the service will be amazing. she was very quick and knowledgeable with her career.

I never understand why that either have five employees but NOONE is doing a thing to get customers in and out.

I stopped by this morning in hopes of updating some important information on my accounts. Upon entering the lobby, I noticed there was no one greeting clients or signing them in to secure a spot for assistance to be provided, first red flag.nnAs I sat down waiting to be helped, I noticed another gentleman waiting his turn before me, however, within a few minutes later another gentleman came in and sat down waiting to be seen by a relationship manager as was I.nnAs soon as the gentleman before me was being helped by an employee, I noticed that another comes out and greets the gentleman the came in after me and I was completely ignored, not asked if I was being helped or anything, second red flag.nnWhen I see this interaction occur, I mention to the employee that I was next to be seen as I assumed that it was by order of arrival, however, he abruptly told me that this other client had an appointment and without any care or concern in the world, he turned around and walked away, third and final red flag.nnIn lieu of that, I was taken aback by this unfortunate interaction and checked my phone for another branch to go to and I am glad I did as the service, professionalism and treatment I received was night and day difference in comparison to this branch.nnWith that said, please do yourself a favor and do not waste your valuable time doing business here as the customer service and professionalism is non existent and mediocre at best. If you go to the branch on South University Drive right before I-595, you will see the difference.