Map
Detailed Information
- Place Types Bank
- Address 1059 Main St, Holden, MA 01520, USA
- Coordinate 42.3475206,-71.8566861
- Website http://www.berkshirebank.com/
- Rating 3.3
- Compound Code 84XV+28 Holden, MA, USA
Openning hours
- Monday 9:00 AM – 4:00 PM
- Tuesday 9:00 AM – 4:00 PM
- Wednesday 9:00 AM – 4:00 PM
- Thursday 9:00 AM – 4:00 PM
- Friday 9:00 AM – 5:00 PM
- Saturday Closed
- Sunday Closed
Photos
Reviews
I've been a Commerce Bank customer for many years. I'm sorry to see some less than glowing reviews. I've been a customer of the Holden branch since moving here 5 years ago, and I find the staff to be sociable and helpful. I understand that not everyone is happy with the oversight of Berkshire, but the customer service is still there and that will keep me as a customer. Keep up the good work!
Definitely a good bank, I love Commerce and their hours are pretty good, but I don't like this particular branch as much as the other Commerce Bank branches. It takes a long time to get anything other than everyday transactions done. It's sometimes faster for me to go to West Boylston even though it's an extra drive.
I was both a business and personal customer of Commerce bank for 7 years prior to the merger with Berkshire, and 1 year after. Since the merger, the focus on customer service and 'local relationships' has dissipated and been replaced by awful customer service and outdated tech systems. Online banking features have been halved, Berkshire statements are archaic and the new 'customer service' is to enforce and demand payment on every fee, regardless of circumstance or length of business relationship. If you are seeking a local institution that knows and cares about its customers, you should look elsewhere. Commerce/Berkshire Bank is not your local friendly bank, they are a mid-sized regional institution that would rather sever a long-standing relationship than yield on a dubious $35 fee.
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